Senior Director of Medical Services

Description

Location: Santa Cruz, CA
Reports To: Chief Medical Officer (CMO)
Job Type: Full-Time
Salary Range: $145,000- $160,000
 

Position Summary

Janus of Santa Cruz strives to empower individuals to achieve long-term recovery from substance use disorders and improve their quality of life through evidence-based practices and compassionate care

The Senior Director of Medical Services is a critical leadership role responsible for overseeing medical operations across Janus sites. This role provides strategic and hands-on support with policy development, team training, compliance, and cross departmental coordination. The successful candidate is an experienced leader with a minimum of five years directly governing the operations of medical delivery systems and environments. Medical practitioner experience and credentialing as a nurse is not required.  The Senior Director of Medical Services ensures the delivery of safe, high-quality, and efficient medical services that align with organizational KPIs and support Janus's evolving clinical landscape.

Core Responsibilities

• Provide operational oversight of all medical services including clinic support, provider scheduling assistance (PSA), and change management initiatives.
• Collaborate with leadership to design and implement training programs for the full medical team.
• Act as medical compliance liaison to QA initiatives and participate in Continuous Quality Improvement (CQI) and CAP audits.
• Interface regularly with executive and site leadership to align operational strategy with clinical and programmatic goals.
• Lead medical policy and procedure development, including integration with Level 3.7 MNTP standards.
• Guide and train Sobering Center medical team and oversee EMT coordination.
• Support alternative destination planning for emergency medical services and ambulance diversion protocols.
• Develop and monitor medical KPI metrics, both for billable services and downstream impacts.

Supervision Includes

• (RN): Unit support and clinical coordination.
• (MA): Oversight with CA title clarity; ensure consistency of "Medical Assistant" designation.
• (LVN - Clinics): Onboarding, supervision, and KPI management.
• (LVN - Sobering Center): Oversight and EMT support.

Requirements

• Minimum of 5 years in healthcare management or medical services leadership.
• Experience in policy development, team training, and compliance oversight.
• Familiarity with SUD treatment, and behavioral health settings.
• Knowledge of Level 3.7 residential treatment standards.
• Experience in supervising multidisciplinary teams including EMTs and LVNs. 
• Strong understanding of billable services, KPI tracking, and healthcare analytics.