Director, Commercial Loan Administration

At Stearns Bank, we’re helping people, entrepreneurs, small businesses, and local communities nationwide reach their full financial potential. Sound like something you want to be a part of? If so, we’re currently looking for a Director, Commercial Loan Administration. This is a connected mobile role.  

Come see how we’re doing business unusual and charting our own path to reimagine a more inclusive financial services and banking ecosystem for all.

Benefits

Stearns Bank understands and respects that everyone is managing unique career, family, and wellness needs. That’s why we offer industry-leading benefits to employees to help them live healthy lives and bring their full selves to work every day. Benefits may vary for part-time positions. Some of those benefits include:

• Employee Stock Ownership Plan & 401k Plan 
• Healthcare (Medical, Dental, Vision, Telehealth, Life insurance)
• 12-week Paid Medical Leave
• Paid Parental Leave: 21-weeks Primary Care Parent, 14-weeks Secondary Care Parent
• $5,000 Family Care Reimbursement: Childcare, Elder Care, Student Loan Debt, Pet expenses, down payment assistance
• PTO from 13 to 23 days depending on tenure. Cashout and Carryover options.
• 10 Days Sick Time
• 11 Paid Holidays
• 4 Days Volunteer Time
• 2 Days Self Allowance Time
• Tuition Assistance

For this position, we anticipate an annual salary between $100,000 and $180,000. Final employment offers will be dependent upon the selected candidate’s relevant qualifications and experience.

JOB SUMMARY:  

The Director of Commercial Loan Administration is accountable for leading and optimizing all aspects of commercial loan workflow – from application to underwriting, approval, documentation, closing, booking, tickler setup and post-close servicing. This role functions as the central operational quarterback ensuring lending, credit, operations and portfolio management teams experience punctual, accurate, responsive and Stearns Gold Standard service that accelerates speed-to-close, impacts and strengthens credit quality, and delivers an exceptional borrower experience.  

The Director of Commercial Loan Administration works in close partnership with lenders, credit, legal, compliance, operations, finance/liquidity, and portfolio managers to coordinate activity, align priorities, eliminate friction, and enforce accountability for timely, disciplined execution on every transaction. The Director also maintains current knowledge of SBA SOP updates, industry notices, regulatory developments, and leads adaptation of process and documentation.

RESPONSIBILITIES

Leadership & Strategy

• Provide discipline, vision and oversight for commercial loan administration ensuring processes are standardized, controlled, transparent and responsive. 
• Serve as the coordination hub (“operational quarterback”) across lenders, credit, legal, compliance, operations, finance/liquidity and portfolio managers.
• Partner with lending, credit and portfolio management to establish execution expectations, remove roadblocks, drive continuous improvement, and ensure clarity of ownership.  
• Build and sustain accountability, urgency, precision, Gold Standard service, financial discipline, and process integrity. 
• Partner with enterprise leadership to evolve commercial loan administration into a scalable shared-services model supporting multiple lending teams, products, and future growth initiatives.
• Standardize processes, documentation, and controls across portfolios to reduce variation and operational risk.

Workflow & Process Management 

• Optimize end-to-end loan execution – from application to underwriting, special conditions clearing, documentation, closing, funding, booking, file imaging and post-close exception resolution (and revisit continually). 
• Establish key performance and key risk indicators to oversee and effectively monitor the process that pinpoint effectiveness and ineffectiveness.
• Lead pipeline reviews with lenders and credit, identifying bottlenecks and assigning accountability for clearing them. 
• Collaborate with lenders, credit and portfolio managers to ensure file completeness and closing readiness. 
• Maintain strong process structure over ti