SR. IT Process Automation Engineer

Why work with us?

The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.

Employees enjoy a plethora of benefits to include:

• A diverse, inclusive, professional work environment
• Flexible work schedules
• Company match on 401(k)
• Competitive Paid Time Off policy
• Generous Employer contribution for health, dental and vision insurance
• Company paid short term and long term disability insurance
• Paid Maternity and Paternity Leave
• Tuition reimbursement
• Company paid life insurance
• Employee Assistance program
• Wellness programs
• Fun employee and company events
• Discounts on travel insurance

Salary Range: $110,000.00 - $140,000.00

Who are we?

Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

• CSA: US travel insurance brand for retail and lodging partners. Learn more here.
• Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
• GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
• Iris, Powered by Generali: identity and digital protection solution. Learn more here.
• Trip Mate: US travel insurance brand for tour operator, cruise and airline partners. Learn more here.

What you’ll be doing.

Job Summary:

This position is responsible for driving digital transformation and organizational efficiency through designing, developing, and implementing automation solutions to improve business processes across various departments. Responsibilities include identifying areas for automation, developing strategies, implementing solutions and supporting automations built. This role will work closely with various stakeholders to understand requirements and deliver high-quality, automation workflows that enhance operational efficiency. The ideal candidate combines technical expertise with a strategic vision for reducing manual work, streamlining processes, and improving overall productivity across IT and business operations.

Principal Duties and Responsibilities:

• Design and Development: Build, configure, test and deploy automation processes using tools such as PowerShell, Microsoft Power Platform, RPA platforms (e.g., UiPath, Blue Prism, Automation Anywhere) or equivalent solutions.
• Collaborate with Stakeholders: Work closely with business teams to understand process requirements, identify automation opportunities, and implement solutions that align with business needs. Map processes to evaluate inefficiencies, bottlenecks, and manual interventions.
• Integration with Enterprise Systems: Integrate solutions to streamline processes ranging from cloud-based SaaS commercial applications to proprietary business applications. Collaborate with IT and application administrators to ensure compatibility and interoperability across systems.
• Support and Maintenance: Provide ongoing support and maintenance for automated processes, ensuring that they continue to function as expected and are adapted to evolving business requirements.
• Monitoring and Troubleshooting: Create dashboards and reporting tools to monitor the performance of automated workflows. Address and resolve issues related to automation performance, integration errors, or deployment challenges.
• Documentation and Best Practices: Maintain clear documentation of automated workflows, configurations, and standards for future reference and to ensure compliance with industry best practices.
• Continuous Improvement: Stay up-to-date with the latest automation trends, tools, and technologies to continually improve automation strategies and solutions

Required / Desired Knowledge, Experiences and Skills:

• 5+ years of experience with hands-on experience in aut