Director, Customer Supply Chain- East/West Accounts

Summary

Chobani’s Customer Supply Chain Team ensures that our customers and shoppers are receiving Better Food for More People.  We’re a dedicated team. And it’s easy to be dedicated when you’re a part of something much bigger than yourself. We’ve got an insatiable appetite for making a difference.
The Director of Customer Supply Chain Team drives the successful execution of continuous improvement operational solutions that support Chobani’s sales & supply growth objectives.  As the partner to our Customer Headquarter Sales Leadership teams, this role will deliver strong connectivity with our key Customers to ensure the delivery of sales & supply objectives and works with cross functional teams to effectively implement sustainable and cost-effective supply chain processes with our customers.
 

Responsibilities

• Responsible for leading a team of direct reports (including remote) in the execution of customer solutions set strategies and plans for East/West accounts
• Lead collaborative relationships with business unit leadership teams to manage & execute customer projects & initiatives 
• Execute against all assigned customer score carding to enhance & drive forward
• Evolve and implement our Customer Supply Chain strategy to achieve sales and distribution objectives in all assigned channels
• Leverage, train and manage Customer Supply Chain team to grow and manage business, while identifying new cost savings opportunities with our customers
• Identify opportunities and key strategic initiatives that will drive increased sales and profitability within Customer Supply Chain
• Acts as both a Commercial subject matter expert as well as a project manager for key operational projects on cross-functional teams
• Anticipate customer problems and future trends, assesses opportunities, impacts and risks while developing and implementing solutions to meet enhanced customer growth
• Help revise and execute routines and process to proactively manage product supply followed by implementation of action steps to resolve them
• Develop reports and scorecards to communicate key business metrics and performance to influence the implementation of actions
• Recognize trends and steward back to internal and external partners, in order to influence strategy and development of the initiatives
• Provide internal partners with insights and perspective on customer’s operating model and how to improve Chobani’s supply performance
   

Requirements

• Bachelor's Degree or years of experience in combination with education
• Minimum of 10+ years’ experience with CPG sales analytics as well as a strong understanding of the customer facing supply chain function
• Minimum 5 years prior people management experience
• Proven track record of coaching and development leading teams
• In depth/proven understanding of forecasting and inventory management within Customer Supply Chain is required
• Perishable replenishment experience strongly preferred
• Demonstrated ability to build meaningful and impactful internal/external relationships that translate into business strategy and results
• Advanced Microsoft Office skills; with focus on Excel
• Exposure to SAP BI preferred
• Ability to work independently in a high-pressure, fast-moving environment that impacts multiple functions
• Ability to work in a collaborative team environment
• Ability to successfully manage multiple projects and ad hoc requests while applying innovative thinking to drive solutions
• Must be attentive to detail and accuracy
• Excellent written and verbal communication skills
• Entrepreneurial spirit is a must
   

About Us

Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 by Hamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers – Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at 32 cafes, as well as Ready to Drink (RTD) coffee beverages at retail.

Chobani uses food as a force for good in the world – putting humanity first in everything it does. The company’s philanthropic efforts prioritize giving back to its communities and beyond: working to eradicate child hunger, supportin