Senior Benefits Operations Analyst (Hybrid)

Date Posted:

2025-05-20

Country:

United States of America

Location:

UT234: UT234: 1717 E Cityline Drive 1717 E Cityline Drive Building C17, Richardson, TX, 75082 USA

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance:

None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services team:

RTX People Services organization is seeking a benefits operations professional to support and partner with the Total Rewards Community of Expertise (COE) on RTX benefit programs, policies, and processes. 

What You Will Do

• Address and research complex issues from employees, HR Service Center, and other HR professionals, while collaborating with internal/external clients and vendors
• Utilize case management system to respond to benefit questions and issues from employees, managers, Communities of Expertise (COE), and other share services teams
• Provide superior customer service, with accurate and timely resolution, to internal and external customers
• Provide subject-matter expertise within Total Rewards discipline
• Manage projects and processes related to Total Rewards Benefit programs
• Support system testing and project management for key projects like Annual Open Enrollment
• Support benefit process administration consistent with HR service catalog
• Ability to collaborate across the HR operating model and bring forward new ideas for future program offerings, for process improvement, or for policy changes needed to improve employee experience
• Drives process improvement by refining processes and procedures to align across business units, Corporate, and Total Rewards COE’s
• Understand customer feedback and partner with COE’s, cross-functional teams, and vendor to simplify and automate existing processes
• Influences others regarding policies, practices, and compliance

Qualifications You Must Have

• Bachelor’s degree (or equivalent experience) in Human Resources, Business Administration, or a related field
• Minimum two years’ professional experience required in benefits including experience managing cross-functional projects, programs, or processes
• Experience demonstrating working knowledge of employee benefits and applicable laws in an HR transformational environment

Qualifications We Prefer

• Professional benefits, project management, and/or Six Sigma certification(s) or accreditations
• Excellent Excel skills, including pivot tables and charts; macros a plus
• Strong presentation and interpersonal communication skills (consulting and influencing), including ability to communicate effectively and tactfully with all levels of employees and managers (customer service skills)
• Strong technical and analytical skills, problem solving, and issue resolution skills along with strong attention to detail
• Ability to drive change and challenge status quo; strong drive to improve and automate processes to achieve best possible customer experience

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!

Work Location

This is a hybrid role, eligible candidates must reside within commuting distance of Richardson, TX; Cedar Rapids, IA; Tucson, AZ; and Farmington, CT.

Relocation Eligible: No

Please consider the following role type definition as you apply for this role:

Hybrid: Employees who are working in hybrid roles will work regular