Seller Consultant, Sales + Service (FL)

About the team

Selling homes is a complicated process with uncertain timelines. The Seller Consultant team is passionate about changing that. We interact and support sellers to improve their experience, tailoring our approach to meet each customer where they are at in the process. Our team is responsible for delivering an outstanding consumer experience and tapping into our expertise to get every customer moving in unlocking their next chapter. We are central to the B2C mission of integrating offerings across the Zillow platform, making it easier for customers to sell their homes.

About the role

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Are you a high-energy team-player with excellent organization and interpersonal skills? Are you motivated to achieve and exceed monthly targets on a consistent basis while providing outstanding service? The Seller Consultant is a highly sociable individual who plays an instrumental role in revolutionizing the way consumers connect with Zillow products and Real Estate professionals. You will be engaged in our dynamic environment and expected to live Zillow Group’s Core Values. If you are ready to work hard, learn, and be challenged to grow and improve- we look forward to talking with you soon.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Ability to thrive in a team environment, excited to share new insights to help the team grow and succeed.

• Internally motivated to achieve results, and you pride yourself on continuous improvement in your work.

• Believe in the principle that crafting strong rapport with customers and colleagues alike is essential to long-term success.

• Obsessed with creating an incredible experience for your customer, acknowledging and sharing barriers that get in the way.

• Understand that process matters, and follow SOPs to ensure consistency in the customer experience.

Responsibilities

• Responsible for handling inbound and outbound calls and written tasks for customers looking to sell and potentially buy homes.

• Directly contact sellers to discover their needs and offer solutions using Zillow’s products and services.

• Help customers navigate obstacles with exceptional communication skills, providing a consultative experience.

• Get customers connected to the right Zillow products (a local Premier Agent partner, OpenDoor for a cash offer, or to ZHL for information on financing their new home after they’ve sold their existing one!) through an understanding of real estate and a dedication to creating a best-in-class consumer experience.

• Deliver an extraordinary customer experience and establish relationships with your customers that create the optimal environment for transactions to occur.

• Drive accountability for yourself and your team through proactive engagement with your results and active involvement in team discussions and initiatives.

• Ensure compliance to real estate norms, policies, and regulations to the highest degree.

• Possess an understanding of the real estate business to be able to accurately identify customers’ priorities and guide them to the right offerings to fit their needs.

• Ability to navigate ambiguity and respond to changes in the business with agility

Qualifications

• Active real estate license(s) and/or willingness to acquire licensing in multiple (maximum: 5) states

• 1-2 years experience in a customer-facing role

• 1+ years of sales/demand generation experience

• Must be comfortable conducting both engaging and authentic inbound and outbound sales calls and skilled in discovery, handling initial reluctance, and objection handling.

• Ability to storytell and provide recommendations to sellers that meet their needs through establishing trust in Zillow products.

• Must possess excellent communication skills, knowing how to actively listen and use objections as a space to ask more questions.

• Must be able to interact with 3rd party stakeholder information and processes with integrity.

• Quick and flexible learner

• Excellent problem-solving skills with a technical ability to listen and hear opportunities that lead to success for our custom