Returns and Repairs Coordinator

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 80 TRUMPF locations.

TRUMPF Laser Technologies is seeking an experienced, energetic, self-motivated Returns and Repairs Coordinator who will oversee the movement and processing of customer equipment.  You will be responsible to collaborate and drive results with various divisions of the company to solve problems and expediently resolve open repair topics for customers. The Returns and Repairs Coordinator will use a variety of soft skills and industry knowledge of best practices to improve the operational efficiency and organizational synergy of the process.  Moreover, the ideal person for this role will work with minimal supervision in a fast pace work environment. This position will also require a high level of cross-functionality to other warehouse and shipping responsibilities.

Duties & Responsibilities 

Repairs: 

• Create quotes and sales orders in SAP to support customer repair process 

• Generate purchase orders in SAP for repairs and vendor credit requests 

• Upkeep tracking sheets with all relevant information to successfully monitor KPIs 

• Work with offices in Germany to ensure timely repair, follow up on long lead cases and expedite cases as needed 

Returns: 

• Accurately and expediently process all return shipments and update SAP orders accordingly 

• After thorough inspection, complete transactions in a timely manner necessary for all returns and price adjustments including refunds, exchanges, and credit memos   

• Responsible to process all warranty / RMA parts that need to be returned to inventory / supplier 

• Complete vendor return approvals where appropriate.

Warehouse cross-coverage: 

• Back up for Shipping and Receiving Coordinator 

• Package all outbound part shipments according to best practices for each item to avoid loss/damages 

• Use SAP Ship ERP software to create shipping labels & paperwork, including any documents required for export purposes 

Overall: 

• Follow-up with customers in a timely manner 

• Publish, refining and optimize SOPs as needed 

• Implement digital solutions to streamline processes where applicable (e.g. on-line forms) and push for continuous improvement and refinement of the overall process 

• Responsible to insure meeting the Management goals (e.g. revenue for open returns) 

• Responsible to provide cross-training to CSR’s / S&R Coordinators to insure redundancy

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​Travel 

• Occasional business travel for meetings and/or training will be required (<10%), this may require occasional overnight stays 

Education & Experience 

•  2–4 years’ experience in fast paced order fulfillment / distribution center preferred<