Sr. Director, Public Sector Program Management

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

This Sr. Director Public Sector Program Management will be a key contributor in helping the Public Sector organization achieve its long-term growth objectives while delivering a best-in-class customer experience. This role is pivotal to accelerating revenue and meeting strategic business objectives by establishing and fostering collaborative partnerships with CGS leaders, product, IT, and delivery teams who will help the business meet its revenue targets.

This role will oversee the prioritization and management of all key Public Sector projects and programs centered around improving existing end-to-end processes and supporting future growth. They will provide leadership and direction to the P.S. Program Management Team and associated stakeholders focused on optimizing program health and effectively managing key projects and initiatives through completion. They will interpret business strategy and government Requirements and develop organizational objectives aligned with strategic execution.

This role will partner across HQ and Field Government Sales, Operations, Support, Product, IT & Legal teams to:

Job Description

Core Responsibilities

• Identify and all oversee all project management efforts related to key Public Sector initiatives

• Support new and existing Gov’t product development with E2E process support

• Oversee intake process for Public Sector project requests

• Manage the communication framework across all stakeholder teams with recurring status updates provided through meetings, trackers, and regular reports.

• Solicit input from key stakeholders to ensure prioritization of projects is align with business needs and resource capacity  

• Scope and manage system development efforts required to deliver projects through completion

• Align with business operations team to take data driven approach to project prioritization and assess project impacts

• Partner with Development and Product teams to ensure prioritized initiatives meet scope requirements and are delivered to business on budget and on time

• Support Field teams delivering on state contracts from RFP phase through delivery and billing  

• Partner with Comcast Government Services team to ensure end to end processes deliver Federal program requirements and are modified/updated accordingly.

• Leverage tactics to mitigate risks and efficiently make business decisions to move projects forward

• Lead day to day activities for the Public Sector Program Management Team. Serve as escalation point for roadblocks for PS PM team

• Consistently exercise independent judgment and discretion in matters of significance.

• Regular, consistent, and punctual attendance.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties