Customer Solutions Specialist

Company Description

Chromalloy has expanded from a gas turbine parts repair business into an OEM supplier of production parts and advance repair and services for gas turbines used in aviation and power applications.  Chromalloy serves the airline, military, marine and energy segments with a broad range of services at locations around the globe. 

Job Description

A liaison between Chromalloy and its airline, industrial and/or OEM customers. Prepare and maintain miscellaneous reports, quotes and status.

• Communicate with customers either by clearly written, professional e-mails, via telephone or in person.
• Prepare status reports for customers.
• Data entry and other clerical duties.
• Maintain customer quote files to assure proper pricing and billing.
• Produce, maintain and analyze relevant reporting as required by management to monitor the Chromalloy’s customer relationship.
• Invoicing, TAT Analysis, troubleshoot purchase order discrepancies and repair discrepancies.
• Liaison between the customer and Production/Engineering/Marketing departments.
• General department housekeeping.
• Regular attendance and punctuality.
• Adhere to and promote Corporate Code of Ethical Standards.
• Ensures compliance with Company IPM/QPM and ISO quality requirements.
• Sales and Marketing support.
• Direct sales of excess inventory.
• Perform other tasks in the facility, as needed.
• Minimal travel outside the facility as needed.

Qualifications

• Excellent verbal and written communication skills
• Computer literate
• Proficient in all Microsoft Applications (Excel, PowerPoint, Teams, Outlook, etc.)
• Strong public speaking abilities; able to give professional presentations
• Effective interpersonal relationship skills managing/supporting cross-functional teams
• Organizational and problem-solving skills
• Able to manage and prioritize multiple tasks with limited supervision/managerial oversight
• Attention to detail
• Able to perform independently with minimal errors
• Willing and able to learn technical repair processes and component capabilities
• Must be fluent in English, i.e. speaking, reading, writing – requirement.
• High School diploma or equivalent is required.
• Minimum four (4) years’ experience providing customer service and/or technical inside sales support in a manufacturing or other technical environment

Additional Information

Chromalloy offers challenging assignments, great teams, development and training, and exciting opportunities to enhance your skills, abilities and knowledge.

Chromalloy maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. Please note that depending on the specific position, you may be required to pass additional medical tests, background checks, and/or other requirements.

Chromalloy is proud to be an Affirmative Action/Equal Opportunity Employer and participates in E-Verify. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Sexual harassment, or any other kind of harassment, will not be tolerated. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.