Director, Customer Account Management

Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you will make a difference: 

The Director of Customer Account Management (CAM) will be a senior leader with proven ability to identify account management talent, build, manage and motivate a high-performance team globally, and deliver strong revenue growth. We are looking for someone with extensive experience managing a volume-based business with a focus on mid-market SaaS companies, typically $50k+ ARR 

You’ll get to:

• Identify and recruit top CAM talent
• Build, manage and motivate a growing team of customer account managers
• Build, manage and motivate a team of customer operations specialists
• Own and report on the customer account team’s metrics and performance
• Partner with Marketing and Customer Success to execute and deliver on company’s revenue plan

The ideal candidate will have:

• 6+ years of enterprise-class software account management leadership experience
• Proven track record of growing existing mid-market business, typically $50k+ ARR
• Experience building relationship with C-suite level decision makers to drive volume and velocity sales cycles
• A proven ability to grow, manage and motivate high performance customer account teams
• Experience using CRMs, Business Intelligence and other revenue tools
• Operational experience in working with leaders to aid in process optimization for their teams (quota alignment, deal desk efficiency, etc)
• Experience with account segmentation, lead distribution and sales funnels
• Passion for learning and always improving yourself and the team around you
• Excellent communication skills and ability to work with cross-functional teams                                  

Bonus Points:

• Experience selling to enterprise e-commerce companies and other B2C verticals
• Experience with email mark