HCVR Dual Rate Food Service Associate, Brew Brothers (Full Time; Swing Shift)

Harrah’s Cherokee Valley River Casino & Hotel Position Description

 

 

POSITION TITLE:                                          Dual Rate Food Service Associate

DIVISION:                                                           Food and Beverage

DEPARTMENT:                                                Landing Café, Gordon Ramsay, Brew Brothers

GRADE/FLSA STATUS:                                H8/H15 - Non-Exempt

BADGE TYPE/COLOR:                                 Key-Blue

REPORTS TO:                                                  Supervisor, Food Service; Restaurant; Manager, Restaurant

SUPERVISES:                                                    Food Service Associate; Food & Beverage Host; Dining Attendant; Bartender

 

JOB SUMMARY:

As a Food Service Associate, you play a crucial role in providing excellent service to our restaurant guests. As a supervisor, you will supervise the day-to-day operations of restaurants and ensure excellent guest service.

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES – FOOD SERVICE ASSOCIATE:

• Greet guests; provide guests with menus
• Take guests’ food and beverage orders; give orders to kitchen personnel
• Return to tables regularly to ensure satisfaction and suggest additional items, such as desserts
• Deliver check, handle cash and comp check transactions
• Two-minute table turn times
• Build relationships with guests
• Ensure service recoveries are executed per guidelines 
• Delight our guests with outstanding service
• Exhibit sound decision-making with an emphasis on motivating the team and maintaining high morale
• Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions 
• Take drink orders, communicate with the Bartenders, and present drinks to guests
• Handle money according to procedure
• Complete pre-, running, and post-shift side-work requirements
• Maintain a neat, clean, organized, safe, and comfortable environment for our guests
• Monitor guest consumption of alcohol and intervene as needed according to guidelines
• Follow the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board

1. Receive payment by credit cards, comps, cash, or automatic debits
2. Issue receipts, refunds, credits, or change due to guests
3. Record tips from credit cards, automatic debits, and comp transactions
4. Responsible for the proper settlement of all guest checks 
5. Operate cash register 
6. Tabulate bills using calculators, cash registers, or optical price scanners
7. Balance register and paperwork at the end of the shift
8. Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
9. Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--SUPERVISOR:

• Ensure that all food and beverage product served meet the established specifications and standards and make appropriate changes when necessary
• Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior
• Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all Team Members in service improvements
• Address service breakdowns and follow up to ensure guest satisfaction
• Resolve all guest complaints and relay them to the Manager
• Ensure that adequate supply levels are maintained
• Assist with department reporting and data analysis as required
• Responsible for the development and maintenance of department procedures and guidelines
• Assist in the maintenance and development of procedures for food service and menu items for maximum guest satisfaction

1. Prepare schedules and station breakdowns
2. Conduct pre-shift meetings to communicate important information
3. Conduct end of shift banking functions
4. Assist cashier functions of voids and overrides

• Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat positive attitu