Job Description Summary

field based applications specialist position. travel up to 80%. Implement, troubleshoot and consult with customers on workflow using BD Microbiology systems. Must have advanced knowledge in clinical microbiology with experience working in a clinical laboratory.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

JOB SUMMARY:

Reporting to the Field Applications Sr. Manager, the Microbiology Applications Specialist provides high-level technical and application training to BD Customers within clinical, public health, and industrial laboratory settings. This position has a primary focus on training in diverse settings; promoting sales of BD instrumented platforms and total system solutions, and assisting with on-site customer installation and troubleshooting.

DUTIES AND RESPONSIBILITIES:

Technical / Application Training

• Conducts comprehensive user training on BD instrumented platforms and achieves customer competency, optimal utilization, and self-sufficiency

• Demonstrates proficiency in application of BD instrumented platforms and software by uncovering customer’s needs, implementing customized solutions, and assuring rapid adoption 

• Collaborates with Technical Service and Support and Field Service to enhance customer experience

• Provides expertise in all stages of the sales cycle by assisting sales associates in enlightening technical features and functions of BD Instrumented platforms

• Actively engages in regional Sales and Marketing programs in delivering optimal service portfolio to the customers

• Ensures the fulfillment of and adherence to internal policies and procedures

• Drives implementation process and full utilization of BD instrumented platforms

Sales and Marketing Support

• Conducts product demonstrations while promoting product value to support the sales of BD instrumented platforms at trade shows, BD sponsored workshops, and customer sites

• Assists local, regional, and national sales associates and management during the sales of BD instrumented platforms

• Supports or participates in BD sponsored Webinars and Teleconferences

Technical Input to New Product Development:

• Participates on project teams as appropriate, aligning with Good Manufacturing Practices (GMP), ISO 9000, Quality Procedures and PACE (Product and Cycle-time Excellence) Development protocols for new product development

• Contributes to laboratory workflow productivity and other customer needs to improve efficiency and efficacy of platform training

MINIMUM QUALIFICATIONS:

KNOWLEDGE AND SKILLS:

• Knowledge of technical and workflow related aspects important to the discovery phase of system implementation within clinical and public health laboratory settings

• Demonstrated effective interpersonal skills including effective internal and external communication and conflict resolution skills

• Familiarity with regulatory agencies (i.e. CLIA, USP, GMP/CGMP) and quality procedures are highly desirable

• Models effective training, education, and presentation/demonstration of products

• Consistent professionalism in customer, cross-team/functional interactions with high concern for customer needs and expectations

• Works well in team environment

• Initiates and willingly accepts new assignments and successfully completes them

• Knowledge and experience with Technical and Application support

• Works with positive attitude and able to communicate the departmental and organizational vision and goals

• Constantly and persistently strives for driving excellence in technical and customer facing skills with team members

• Good working knowledge of various computer software applications (i.e. MS office,