Field Service Engineer US (remote)

Company Description

Lunaphore Technologies S.A. is a Swiss company born in 2014 with the vision of enabling spatial biology in every laboratory. Lunaphore provides solutions based on a game-changing chip technology that can extract spatial proteomic and transcriptomic data from tumors and other tissues, transforming any assay into multiplex spatial biology with an intuitive approach.

We are a team of innovators dedicated to empowering researchers in immunology, immuno-oncology, and neuroscience to push the boundaries of scientific discovery and drug development. We build solutions that simplify technology adoption of spatial biology to support the development of diagnostic tools and streamline clinical trials, ultimately improving patient outcomes.

We are seeking a highly motivated, ambitious candidate ready to make an impact in a fast-growing company, bringing awareness to the latest innovations and driving groundbreaking research forward.

For further information on Lunaphore and its products, please visit www.lunaphore.com.

Job Description

Permanent Contract
Full-time
Reports to: Manager - Field Service Engineer
Possibility to be based in any US state

We are looking for a Field Service Engineer to provide remote and on-field support for pre and post-sales activities with strong hands-on and problem-solving skills, ready to join a hard-working team, and passionate about taking Lunaphore to the next level.

Main Responsibilities:

• Support Lunaphore and customers in maintaining and running the setup properly
• Investigate problems and develop solutions to address them
• Install and maintain equipment and test it for performance and safety
• Understand all the technical aspects of the product thoroughly on the hardware side as well as on the software side
• Run basic staining assays on the setup for testing protocols, training is provided
• Collaborate effectively with the technical team to understand and improve the product
• Identify and keep track of all details and feedback at the customer site
• Communicate customers experience effectively to the team through detailed reports and presentations
• Drive for results by consistently achieving goals and pushing to complete tasks by their deadlines
• This position includes frequent traveling at a short notice

#LI-Remote

Qualifications

• At least 2 years experience in field service engineering in life sciences research/diagnostics and medical devices
• Relevant industry-specific qualifications in Microsystems, Mechanical engineering, Bioengineering, electrical engineering, microscopy optics
• Hands-on experience in basic laboratory techniques – preferable
• Troubleshooting, root cause analysis experience
• Experience in IT helpdesk support for software and hardware
• Ability to meet the physical requirements of the job, working with heavy complex devices, confined spaces
• Fluency in oral and written English is a must, an additional language skill desirable

Additional Information

We offer:

• A dynamic company where you can have a real impact
• An environment where you will be able to grow both professionally and personally
• Collaborate every day with a young, interactive, and motivated team
• A diverse and international working environment

To protect the interests of all parties, LUNAPHORE TECHNOLOGIES SA will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to LUNAPHORE TECHNOLOGIES SA will be considered LUNAPHORE TECHNOLOGIES SA property.