Field & Emergency Resource Management Planner (24x7)

Field & Emergency Resource Management Planner (24x7) 

Non-Union Position
Resource Management B; Portland, Oregon (US-OR)  
Regular FT 
Posting # 5403  

 

About Us:

 

At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.  

 

In addition to environmental stewardship, we’re also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.
 

NW Natural has a fully centralized work management structure for the oversight of all our field operations. This means that all work performed out in the “field” by our constructions crews and technicians is planned, scheduled and assigned to the field by the Resource Management Planner (RMP) position, in the Resource Management Center (RMC).  
  
This position is in a workgroup that operates 24/7 that supports our Customer Field Service workgroup. The schedule for this position can vary, ranging from a rotating schedule which includes working days, nights, weekends, and holidays, to working straight days, Monday through Friday, or a combination of both. So many choices!  Length of shift will depend on rotation pattern (i.e., 8hrs, 12hrs).  
 
During your first 6 months of training, you can anticipate working day shift Monday-Friday 7:30am-4pm for 5 months and 1 month of night shift.  After successfully completing your training period, you may either maintain day shift or transition to a mid-shift of 6pm-4:30am.  

NOTE:

 

This position is 24/7 and supports the Customer Field Service workgroup. The schedule for this position rotates each week and will include working days, nights, weekends and holidays. Shift duration is 12 hours. 

The Role:

 

The RMP’s purpose is to support the safe, reliable and cost-effective delivery of natural gas to our customers by forecasting, planning and assigning work to internal and contracted field personnel for all aspects of NW Natural’s field operations, including customer service, system maintenance, construction and restoration, locates, standbys and emergency response, based on workforce availability, geographic optimization and schedule management. 

Day to Day:

 

• Builds comprehensive work plans for the area/type of work they are accountable for to meet various targets/goals set by the company, e.g. budget spend; due dates; service appointments; overtime and fatigue management; work efficiency (minimize job delays and unnecessary travel time). 
• Develops work schedules outlining when the work will be performed for each work group and/or geographic region, including decisions on whether to perform with company personnel or contractors. Coordinate and schedule all field employee training and meetings while managing diverging company priorities and maintaining the appropriate amount of field resources to complete work. 
• Builds personnel schedules to ensure adequate resources are available to perform planned work, including approval of vacations/time-off, changes to schedules and shifts, changes to work location and approval of overtime. Monitor and process employee absences, restrictions, and attendance, including gathering needed information, advising employees of actions they need to take, and partnering with supervisors and HR on appropriate action.  
• Assigns work to the field and manages it for timely completion or for additional time/resources needed. Monitor emails and other communication after hours and respond when business needs or emergencies require immediate attention. 
• Responds to unplanned emergency response work in a timely manner with a sense of urgency, ensuring compliance with all corporate and regulatory agency guidelines. Assesses emergency situations, directs emergency response actions, assigns field personnel, and resources, and communicates with departments.  
• Identifies and activates the closest, most qualified resource to respond to the emergency event. Interacts with local municipality emergency centers (911) to coordinate response and escalate efforts if necessary.
• Notifies and updates appropriate stakeholders within the company and externally as appropriate. Performs primary duties for emergency response event management prior to hand-off to E