VP Clinical Services and Quality

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness.  Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. 

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Mental Health Cooperative (MHC) is seeking a dedicated and experienced Vice President of Clinical Quality to provide leadership and oversight for outpatient integrated care services. This senior leadership role is responsible for ensuring the delivery of high-quality, client-centered care across all service areas, with a focus on continuous improvement, compliance with regulatory standards, and the implementation of best practices in clinical services. The Vice President will oversee clinical operations, manage quality improvement initiatives, and collaborate closely with multidisciplinary teams to enhance the overall patient experience and outcomes.

The success of the Vice President of Clinical Services is predicated on their ability to drive the mission and work of MHC and understands the intersection of behavioral health, substance use and physical health and is committed to excellence in quality care, programs, and services. Importantly, the Vice President of Clinical Services is passionate about Consumer wellbeing and recovery.

JOB TITLE: VP Clinical Services and Quality

REPORTS TO: COO

LEADERSHIP: Leads a team of direct reports and cross-functional indirect leadership responsibilities

JOB SUMMARY

Mental Health Cooperative (MHC) is seeking a dedicated and experienced Vice President of Clinical Quality to provide leadership and oversight for outpatient integrated care services. This senior leadership role is responsible for ensuring the delivery of high-quality, client-centered care across all service areas, with a focus on continuous improvement, compliance with regulatory standards, and the implementation of best practices in clinical services. The Vice President will oversee clinical operations, manage quality improvement initiatives, and collaborate closely with multidisciplinary teams to enhance the overall patient experience and outcomes.

The success of the Vice President of Clinical Services is predicated on their ability to drive the mission and work of MHC and understands the intersection of behavioral health, substance use and physical health and is committed to excellence in quality care, programs, and services. Importantly, the Vice President of Clinical Services is passionate about Consumer wellbeing and recovery.

RESPONSIBILITIES:

• Leadership & Oversight:
  Provide visionary leadership in developing, implementing, and maintaining the clinical quality strategy for behavioral health, primary care, and substance use service lines. Ensure that clinical practices align with MHC's mission and values.
• Quality Improvement:
  Lead the design, execution, and evaluation of quality improvement (QI) initiatives aimed at enhancing clinical care delivery, Consumer satisfaction, and health outcomes. Develop and monitor performance metrics and benchmarks. Must have experience with applying Lean process management principles and strategic change management to ensure quality processes and outcomes.
• Clinical Supervision & Training:
  Oversee and support clinical staff, ensuring they have the necessary resources, training, and development opportunities to provide the highest standard of care. Provide oversight and mentoring to regional directors and managers to provide them with the optimal leadership capability to lead their associates.
• Compliance & Regulatory Oversight:
  Ensure that all clinical services comply with state and federal regulations, accreditation standards, and best practice guidelines. Partner with Compliance and Quality to implement necessary improvements or changes in regulations.
• Data-Driven Decision Making:
  Use data and evidence-based practices to identify areas for improvement using those insights to drive clinical innovations and improvements, ensuring there are clear measures for progress and results and knowing when