Quality Assurance Manager - Crime Lab

Date Opened: Thursday, November 06, 2025 12:00 AM

Close Date: Monday, November 17, 2025 12:00 AM

Department: Charlotte-Mecklenburg Police Department

Salary: $91,736.00 - $114,670.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Quality Assurance Manager is a technical/administrative position responsible for the administration and management of the quality assurance program in an ANSI National Accreditation Board (ANAB) accredited forensic laboratory. This position is responsible for overseeing the quality assurance program and ensuring compliance with laboratory procedures, state and federal regulations, the standards of the ANAB accreditation program and the FBI’s Quality Assurance Standards for Forensic DNA Testing Laboratories (QAS). The functions of this position are performed independently under the direction of the Lab Director.

Major Duties and Responsibilities:

• Maintain and update the laboratory’s quality manual, standard operating procedures and training manuals according to ANSI National Accreditation Board (ANAB) standards
• Monitor laboratory practices to verify continuing compliance with laboratory procedures, the Quality Assurance Program, ANAB accreditation standards and the FBI’s Quality Assurance Standards for Forensic DNA Testing Laboratories (QAS)
• Administer and evaluate the laboratory’s proficiency testing program
• Schedule, coordinate and evaluate the results of management system audits; oversee annual internal laboratory audit; prepare ANAB required accreditation reports, applications and documents
• Serve as primary contact to the laboratory’s accrediting body
• Maintain documentation of laboratory staff qualifications and training records
• Respond to discovery requests by providing laboratory documents, reports, case files, training records, and quality records
• Investigate technical problems and issues involving quality of work, propose corrective actions, and verify implementation
• Oversee special projects and ensure the validation of new technical procedures
• Select, train and evaluate internal auditors
• Recommend training to improve the quality of laboratory personnel
• Propose updates, corrections and improvements in the management system
• Evaluate instrument calibration and maintenance records as needed
• Serve as a resource for laboratory staff concerning quality related policies and practices
• Conduct regular Quality Assurance Committee meetings; address quality issues and follow through with quality related projects

Minimum Qualifications:

• Bachelor’s Degree or an advanced degree from an accredited college or university in a natural science, forensic science, criminalistics or closely related field. 
• Five (5) years of forensic science experience in an accredited crime laboratory performing casework in one or more forensic disciplines

Preferred Qualifications:

• Three (3) years of full-time experience as a Quality Manager, Assistant Quality Manager or quality team member in an ANSI National Accreditation Board (ANAB) or ISO/IEC 17025 accredited crime laboratory.
• Documented completion of specialized training in Quality Management, ANAB, QAS and/or ISO/IEC 17025 accreditation standards

Knowledge, Skills, and Abilities:

• Considerable knowledge of the ANAB accreditation program including the objectives, processes, standards, criteria and compliance polices of the program
• Ability to understand the analytical techniques of disciplines other than the area of prior specialization and the ability to understand the documentation produced in those analytical disciplines
• Considerable knowledge of the advanced laboratory techniques used in evidence analyses
• Considerable knowledge of the methods used in collecting