Account Manager, Personal Lines (Insurance)

About Artemis Insurance

Artemis Insurance is a trusted provider of personalized insurance solutions for individuals and businesses. With decades of industry experience, we specialize in home, auto, life, and commercial coverage designed to protect what matters most.

Our culture is built on integrity, collaboration, and a commitment to exceptional service. We believe our people are our greatest strength, and we invest in our employees’ growth, development, and long-term success at every stage of their careers.

At Artemis Insurance, you will join a team that values relationships, innovation, and making a meaningful difference for the clients and communities we serve.

Who Thrives at Artemis Insurance

At Artemis Insurance, we value individuals who take pride in their work and are committed to delivering excellent service to our clients and teammates. Our team members approach their responsibilities with professionalism, integrity, and a strong sense of accountability.

People who thrive here are collaborative, dependable, and motivated to contribute to a positive and supportive team environment. They are open to learning, adaptable to change, and committed to continuous improvement as both professionals and team members.

Application Requirement

To be considered for this position, all applicants must complete the Culture Index Assessment as part of our hiring process.

Please click the link below or copy and paste it into your browser to begin. The assessment takes approximately 5 minutes to complete.

Link: https://go.cultureindex.com/p/nZKJnaV4KmUMv6

The Culture Index helps us better understand your work style, strengths, and natural preferences. This information helps us align candidates with roles where they can succeed and contribute most effectively.

Please Note: Applications will not be reviewed or considered until the Culture Index Assessment has been completed.

About the Role

The Personal Lines Account Manager is responsible for providing exceptional service and support to clients by managing personal insurance accounts and ensuring their coverage needs are met. This position reports to the Service Manager and works closely with the Personal Lines Service Team.

This role plays an important part in supporting the agency’s success by building strong client relationships, assisting with policy servicing and renewals, and identifying opportunities to enhance client coverage and retention.

What Success Looks Like in This Role

• Successfully managing a portfolio of personal lines insurance accounts while delivering responsive and high-quality service to clients.
• Building strong client relationships through proactive communication, policy reviews, and timely resolution of client inquiries or concerns.
• Identifying opportunities to enhance client coverage and recommending appropriate insurance solutions that protect clients and their assets.
• Maintaining accuracy in policy documentation, endorsements, renewals, and client communications while adhering to agency and carrier guidelines.
• Contributing to agency growth by supporting client retention efforts and identifying opportunities for cross-selling and referrals.

Essential Duties and Responsibilities

• Serve as the primary point of contact for clients, addressing questions, concerns, and service requests related to personal lines insurance policies.
• Respond to client inquiries promptly and provide solutions that support a positive client experience and one-call resolution whenever possible.
• Prepare and process quotes, applications, endorsements, policy changes, payments, and other policy servicing requests in accordance with agency and carrier guidelines.
• Review policies and renewals with clients to ensure appropriate coverage and identify potential coverage gaps.
• Analyze client needs and recommend coverage enhancements or modifications to better protect clients and their assets.
• Research and resolve complex service issues by coordinating wi