Housekeeping Supervisor - Residences at The Little Nell

Company Description

Residences at The Little Nell offer exquisite private mountainside homes and guest rooms situated at the base of Aspen Mountain. Owners and rental guests enjoy exceptional personal service delivered by Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, and unparalleled access to America’s most famous mountain town.
 
The dramatic, mountain-inspired architecture features exceptional finishes, custom furnishings, fine art, and curated collectibles, with expansive private decks and furnished balconies that overlook breathtaking mountain scenery and the vibrant energy at the base of the gondola. Residences at The Little Nell also provide access to a stunning rooftop pool and water garden, gym and yoga studio with a view.
 
For more information, visit https://www.thelittlenell.com/residences or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. 

Job Description

Position Summary 
The Housekeeping Supervisor helps maintain high levels of cleanliness within guest rooms and public areas through inspection, reporting, and cleaning. The Housekeeping Supervisor also helps train and manage staff. This position reports to the Director of Housekeeping.

Job Posting Deadline
Applications for this position will be accepted until December 14, 2025.

Essential Job Functions/Key Job Responsibilities
•    Help train and manager housekeeping staff 
•    Brief housekeeping staff on events, occupancy of the day, and the cleaning focus of the day 
•    Provide housekeeping staff with necessary tools to complete cleaning assignments   
•    Monitor the speed of housekeeping staff to ensure all duties are completed in a timely manner  
•    Make housekeeping boards with the cleaning focus of the day 
•    Inspect rooms and public areas for overall cleanliness
•    Maintain constant communication with front desk about early arrivals, late departures, and room requests 
•    Stay abreast on occupancy of the day, departure and arrivals, event(s) of the day, VIP rooms, special requests, and guest reviews 
•    Assist in cleaning rooms and public areas as needed   
•    Other duties as assigned 

Qualifications

Education & Experience Requirements 
•    High School Diploma or equivalent required 
•    2 years of management experience preferred
•    5 years of housekeeping or cleaning experience preferred

Knowledge, Skills & Abilities  
•    Proficient knowledge of industry trends and best practices 
•    Proficient knowledge in company policies and procedures 
•    Detailed knowledge of internal processes, workflows, and decision-making protocols 
•    Proficient knowledge of employee management strategies, performance evaluations, and conflict resolution techniques. 
•    Ability to mediate and resolve conflicts effectively to maintain team cohesion 
•    Skill in assigning tasks and responsibilities to team members based on their strengths 
•    Skills in coaching and mentoring team members to help them grow professionally 
•    Proficiency in planning, managing, and executing projects within scope and deadlines 
•    Ability to handle difficult customer interactions and ensure high levels of satisfaction 
•    Ability to manage multiple priorities and projects simultaneously without sacrificing quality 
•    Ability to communicate in English and Spanish 

Additional Information

Work Environment & Physical Demands 
•    Ability to reach, crouch, kneel, stand or be on your feet, kneel and bend for extended periods of time 
•    Regularly work in adverse conditions and required to use protective equipment to prevent exposure to hazardous materials as well as an office environment and may be required to walk on slippery and uneven surfaces
•    Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•    Health, Dental and Vision Insurance Programs
•    Flexible Spending Account Programs
•    Life Insurance Programs
•    Paid Time Off Programs
•    Paid Leave Programs
•    401(k