Primary Details

Time Type: Full time

Worker Type: Employee

The Opportunity: Utilize standardized procedures in adjudicating mechanical breakdown claims. Answer telephone calls from repair facilities and customers holding a service contract or policy to answer questions, giving instructions and obtaining information to complete the claims adjudication process. Determine if there is coverage in adjusting a claim by using and interpreting the terms and conditions of a service contract or policy. Ensure the cost effectiveness of adjudicating a claim by being able to negotiate parts and labor and possibly resourcing parts to assist the company in and meeting our customer needs and our obligations for both our RV and Automobile customers.
 

Location: Colorado (office: 5619 DTC Parkway) or Remote

Work schedule:

This position is in a call center environment.

During training work hours will be 8:00 am to 4:00 pm MT. After training hours will be 9:00 am to 5:00 pm, 9:30 am to 5:30 pm, or 10:00 am to 6:00 pm MT, depending on the business needs. There will be opportunity for earlier shifts depending on performance and business needs.

Salary: $24.00 - $45.00 an hour

Primary Responsibilities

• Provide timely, personalized and quality customer service to both internal and external customers
•Determine validity and adequacy of dealer repair orders and loss reports, ensure parts and labor charges are accurate and reasonable
•Enter information into claims software to document claim and verify parts and labor pricing, and to adjust and settle claims
•Respond to inquiries from customers according to the terms and conditions of the policy
•Provide accurate and timely information to internal and external stakeholders by utilizing subject matter expertise on policies
•Collaborate with team by escalating issues to upper-level claims professionals to facilitate the accurate assessment of complex exposures
•Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

Required Education

• High School Diploma/GED

Required Experience

• 2 years relevant experience

Required Licenses/Certifications

• Must be able to acquire state adjuster licenses for assigned states

Preferred Competencies/Skills

• Provide personalized and quality service to meet the expectations of internal and external customers
•Follow established guidelines to focus on details and complete tasks attentively and thoroughly
•Communicate information in a clear, well-organized, and professional manner
•Complete tasks attentively and thoroughly
•Establish and maintain effective and respectful relationships with customers
•Communicate information in a clear, well-organized, and professional manner
•Respond to both verbal and nonverbal cues
•Negotiate skillfully in situations with both internal and external customers to settle differences with minimum noise

Preferred Experience

• Experience in an automotive or RV repair or experience as a mechanical breakdown claims processor

Preferred Licenses/Certifications

• National Institute for Automotive Service Excellence (ASE) certification 
• A Claims Adjusters license from any state

Preferred Knowledge

• Basic knowledge of Microsoft Office Suite applications, including Outlook, Word and Excel
• Working knowledge of mechanical failures and repairs
• Basic knowledge of material damage estimating processes, systems and requirements
• Basic understanding of claims department processes and procedures
• Basic understanding of insurance policy and contract language
• Basic knowledge of claims legal regulations and processes
• Spanish or French speaking a plus.
• Secondary school certification.
• Valid Driver's License.

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help prov