Industrial Engineer/Data Analyst Intern

Job Description

At Blue Cross NC, we are committed to making healthcare better for everyone. Our internship program is a cornerstone of our company culture, bringing in fresh perspectives and early-career talent to shape the future of healthcare. During your time with us, you’ll contribute to meaningful projects and initiatives, work alongside innovative leaders, and make a real impact on our communities. Our hybrid-flex work environment allows you to thrive from home while also connecting in person with your cohort at our Durham campus during key events. 

IT is different here. Our work as technology specialists pushes the boundaries of what’s possible in health care. You will build solutions that make a real difference in people’s lives. Driven by the importance of their work, our team members innovate to elevate. We’re encouraged to be curious, collaborate, and turn ideas into solutions that can make health care better for all.

Industrial Engineer/Data Analyst Intern

Our IT Division has an opportunity for a rising Senior or a Masters level intern to join the Workforce Planning team. 

The Workforce Planning team builds and maintains data pipelines for operational and analytical assets using standard data analytics practices and industry leading ETL tools. Data assets range from landing zone to standardized layer to conformed layer as well as ones optimized for use that cover the various data domains from claims, membership, and provider to finance and risk. This team also creates and updates long and short-term forecasting modeling of volumes, handle times/work times, and FTE tracking. 

What You’ll Do 

As the Industrial Engineer/Data Analyst Intern you will extract and analyze data to uncover valuable insights, generate impactful reports and dashboards that drive decision-making, and develop innovative models to provide actionable recommendations. You will collaborate with Principal Analysts and senior management to shape long- and short-term improvement strategies and conduct value analysis of implemented changes to measure success and identify further opportunities.

What You Bring 

• You will be a rising Senior or Masters level student at an accredited university or college in May 2025.
• Strong analytical and problem-solving skills
• Knowledge of Power Bi, Python, JSON, and/or other programming or reporting formats/languages.
• Advanced knowledge of Excel (Formulas and Functions, Pivot Table, Power Queries, Macros, etc.)
• Experience using Database Management software.
• Curiosity, drive and the ability to work independently and in a team. 
• Great time management, communication skills. 

Bonus Points 

• Experience researching, analyzing, and trending data to interpret results and variances in a contact center/business setting.
• Experience using WFM Tools (Genesys WFM, NICE/IEX, Verint, Teletopti WFM, etc.) or other business tools or CRMs (Salesforce, Facets, etc.) to gather data. 

Intern Pay Rates:

Undergraduates: Rising Sophomore:  $18/hr  

Undergraduates: Rising Junior/Senior:  $21/hr  

Returning Interns:  $23/hr  

Masters Students/JD:   $27/hr   

MBA Students/PharmD:   $36/hr   

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets,  licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. 

*Based on annual corporate goal achievement and individual performance.
 

$41,600.00 - $46,600.00