Account Manager(Med Affairs)

Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.

Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?

Real Chemistry is looking for an Account Manager join our growing team! 

The Account Manager for the Scientific and Medical Affairs is the client’s key day-to-day contact, managing relationships and helping to set their expectations of the agency. You make sure that your colleagues know what is going on and are delivering effectively. You are beginning to think about future opportunities as well as today’s work.  The billability target for this position is 90%. 

This role can be remote in the US or in any of our US offices, including New York City, Boston, or Chicago. 

What you’ll do: 

• Act as day-to-day client contact for medical affairs and publication work streams: provide regular status updates to your client; respond to client queries and share recommendations (following discussion with your account lead); manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plans 

• Take responsibility for the day-to-day management of your account, including managing the processes of the account (including running regular internal team meetings), flow of work, delegation of tasks (oversee status reports to ensure all team actions are complete) and the status of jobs across the account (not just your own) 

• Ownership of and accountability for medium/large client projects, ensuring that projects are delivered to highest possible standards within budget and agreed timeframes 

• Ongoing communication with your account lead on the progress of projects; alerting them to any barriers to project completion and being proactive in making recommendations and proposing solutions on how to proceed 

• Awareness of the client’s business priorities and a sound understanding of the program strategy; have a good understanding of competitor activity 

• Keep abreast of trends and developments in the medical communications and pharma industries 

• Start to identify areas for growth (evolving existing programs and/or additional tactics), proactively sharing new ideas with your team and client 

• Keep abreast of market changes 

• Be proactive when new business opportunities arise, flagging relevant experience and areas of interest, contributing thoughts and ideas, assisting in the production of credentials and pitch presentations 

• Maintains general understanding of account finances; supports account lead with financial management 

• Continued professional development engagement; work with manager to identify training opportunities based on areas of interest and need