Director, HCP Creation Center Lead - Targeting and Alignment

ROLE SUMMARY

The Creation Center Lead is responsible to partner with stakeholders in US commercial and international to understand the current and future unmet business needs of Pfizer’s Commercial Operations solution suite.  This position will be fully responsible for identifying business opportunities and developing the corresponding business case(s) to secure funding required to drive significant business value through the use of technology.  This position will drive consensus across the functions and capabilities on a comprehensive technology plan including a capability roadmap along with the related investment plan. 

Position will be accountable for end to end delivery of approved projects and ensuring the Pfizer development processes are followed.  In partnership with solution vendor teams, this position will influence and help drive Strategic Vendor roadmaps to accelerate the inclusion of Pfizer business needs into future releases of the “off the shelf” solutions.  

ROLE RESPONSIBILITIES

• Through a deep understanding of the business, identify opportunities to drive significant business value through the use of technology.  Anticipation of both internal and external customer needs will be critical to overall success.
• Develop and maintain the strategy for a global toolset, components and capabilities along with the corresponding technology investment plan.  The ability to balance between being responsive to changing business needs against holding the course against a pre-defined plan will be required drive marketable results.
• Demonstrate global reach and operate across business units as necessary to drive process harmonization and technology adoption.
• Actively participate in Leadership Team meeting comprised of both Digital and Business Leaders.  Demonstrate thought leadership on a consistent basis.
• Demonstrate innovative thinking to identify unique business opportunities and solve complex business problems
• Design, implement, and manage a comprehensive operations frameworks as necessary, which may allow implementations to markets, support global geographic expansion, and speed development / configuration
• Compliance with Commercial Business Unit and other Digital processes and financial procedures is required
• Manage program governance / prioritization as well as solution expansion into additional regions and markets or business areas
• Author business cases to clearly outline overall technology strategy for the business functions and secure funding for initiatives with the highest business value.
• Provide oversight and guidance to project teams assembled to deliver approved initiatives. 
• Lead and guide multiple projects simultaneously
• Author/review project initiation materials to ensure scope and budget are clear
• Define project team roles, screen vendor candidates and assemble project teams.  Vendor Management for project related activities.
• Review functional and technical designs to ensure “usability” and the customer experience aligns with the vision of the sales and operations teams.
• On-time, on-budget, on-quality project delivery; client satisfaction on a project-to-project basis; user satisfaction and effective leadership of vendor teams through influence.
• Project budget accountability including managing actual spend vs. budget

Basic Qualifications

• Experience with commercial processes for pharmaceutical companies
• Bachelor of Science degree in Information Management, Computer Science, Engineering or Technology Management preferred with related field and proven technical experience with emphasis on software development and maintenance.
• 8+years of relevant experience as an information technology professional in one or many roles such as a software developer, technical project manager, systems administrator, database administrator, systems engineer, computer engineer or support specialist.
• Proven progressive experience as an IT technology professional in the pharmaceutical industry.
• Demonstrated progressive experience successfully designing, delivering and maintaining IT business solutions for mid to large-scale organizations across multiple hardware and software platforms.  Must have demonstrated competency / expertise in:
  • Software Development Lifecycle management, including production system maintenance and operation
  • Agile principles and methodologies
  • Proven experience working with business teams developing and delivering strategy and operating plans with demonstrated competency in strategic thinking, and relationship management.
  • Technology solutions delivery in a pharmaceutical or regulated environment

Technical Skills:

• Technology solutions delivery in a pharmaceutical or regulated