Lead, Customer Enablement

Job Title:

Lead, Customer Enablement

Job Description:

THE ROLE

The Customer Enablement Lead is responsible for enhancing Customer satisfaction, driving product adoption, and fostering long-term relationships.  The primary responsibility of the Customer Enablement Lead will be to grow Customer Satisfaction while meeting Revenue targets.  The position will be a mixture of managing external customers with most of the time engaged with internal matters.  

WHAT YOU'LL DO

• Remotely manage and interface with Assigned Accounts including one of Entegris’ Global Strategic Customers (GSC) on mature product lines and reoccurring Revenue  

• Lead internal actions to resolve Customer priority issues with a focus on Entegris’ Deposition and Etch Solution Business Unit 

• Provide up to date and accurate forecasts for the assigned GSC and other Accounts 

• Partner with Finance and related functions on escalations of Accounts Receivables 

• Manage Product allocation by Customer based on Priorities 

• Lead Semi-annual Business Review processes for Materials Solution portion of the GSC 

• Collaborate cross functionally to track and drive improvements in On Time Shipments 

• Ensure Quality and PCNs are communicated correctly with Customers and stay on schedule 

• Establish process and programs that enhance Entegris’ Customer scorecard 

• Drive increased Customer satisfaction 

• Develop and maintain an accurate forecast. 

• Manage the interface for PCNs, Quality notices, or other aspects where timeliness and communication is critical. 

• Keep Customers payments current. 

• Establish Product allocations based on cross functional inputs 

• Meet established Revenue targets from mature products 

• Apply new pricing programs 

• Define and develop post-sale Customer enablement/training programs 

 

 

WHAT WE SEEK

• Minimum of 5 years Sales experience in Semiconductor Industry.  Chemical and process engineering background preferred. 

• Fluent in English. 

• Excellent interpersonal and communications skills, experience working in a matrix environment and managing multiple priorities and projects with dynamic timelines to execution. 

• Is curious, seeking to understand opportunities, challenges, issues, and solutions to a level that optimizes insights for maximum resolution. 

• Ability to effectively deal with ambiguity. 

• Strong written and verbal communicatio