Sales Coordinator

If you are ambitious, self-motivated, hardworking and a team player and interested in growing your career with an International FMCG business, please read through our job opportunity.

Key Purpose:

(One Statement explaining the job’s overall purpose in the organisational structure)

A customer facing role responsible for coordination, both internally and externally, of specific administrative aspects  of sales activities such as new product development, offers management, document & samples flow, article creation/modification, promotional activities, lifecycle management, and all this within a set of assigned customers.

Develop relationships with key  external customer contacts and internal stakeholders to guarantee the launch of products within the agreed conditions with the customers and with respect to all relevant legislation. Guarantee the management of events by making sure that these are evaluated on feasibility and internal impact.

To get all trading conditions with customers formalised, internally communicated and to have all contracts / services to be delivered checked on both feasibility and profitability impact. To provide high quality, in-depth administrative support to Key Account Management.

Key Responsibilities:

(Please describe the main accountabilities of the job holder. A list of the 5 to 10 core items).

Local Commercial and Customer support

Pricing administration

• Input of all product prices in SAP + all the changes
• End validation period of selling prices and taxes in SAP
• Fill in and confirm to the customer all individual product contracts + prices after validation of the Pricing officer
• Update of price liste data base for all UD customers
• Send to the customer last version of tariff price list must be removed  
• Commercial agreement : input in SAP and follow up.

3parts contracts

• Give the appropriate support to the KAM and the technical support Manager during the  negotiation of the contract
• When contract is confirmed, enter the purchasing orders in SAP and communicate to the External lab and to the Finance team
• To maintain and provide if requested a follow up file
• Follow-up of the problematic invoices and their payment with UK Finance

Customer portal management

• Encode logistic sheets, information
• Complete supplier data into customer portal
• Complete customer statistics

Support KAM & Customer on general topics / questions

• Create and update Customer identity card

• Creation of new customers after agreement of the Commercial Director
• Ordering samples during the life of the products
• Involved in the preparation of customer visits

Participate to commercial meetings if required (relevant & useful)

Local offer document management

Ensure correct interpretation of customer briefs and clearly communicate to relevant internal stakeholders to ensure accurate quotations are created (Creation of CB) / Ensure handling of price offer to the customer (Offer submission) Upon arrival from pricing of the formalised offer with detailed product description and prices, add the general commercial trade before sending the complete, formalised and signed offer to the customer. Follow  up the complete document flow and samples flow: sample requests, TDS, safety data sheet, technical documents to be filled in. Fill in all other commercial product related documents asked by the customer. Once the offer is running, provide the customer with all needed product related  information and samples. To complete and keep up to date the V&O file

Local product launch management

Once the offer is concluded and the market is won  

Start of Product Launch

• Understand the  product brief  and organize a  briefing meeting with KAM and Pricing (phased volumes, timings, distribution spreads, definitions of the product…)
• Fill in the article creation form and start the launch process
• Make all changes in the article creation during product launch approved beforehand with pricing to measure profitability impact.
• Request EAN, DUN and pallet codes to the customer
• Verify delivery data & level of obsolete stock + communication towards both the customer and Contract Management
• Define the CPA (Critical Path Analysis)

Translate the Product Brief, by means of SAP-workflow, into a Project Plan with clea