Field Representative I, Document Imaging

Position: Field Representative I – Document Imaging

Position Profile

Ensures and maintains customer satisfaction according to company standards of quality and output by prepping, scanning, inspecting, compiling, and assembling documents.

Job Duties and Responsibilities

• Performs full-performance level work in converting hard copy letters, forms, and other paper documents into an electronic imaging format.
• Prepares documents for scanning by removing staples, paperclips, rubber bands, etc.
• Reviews paper records against electronic documents to verify image quality and completeness.
• Verifies and corrects image/document errors as needed.
• Maintains productivity and quality levels in accordance with current standards.
• Reviews each scanned record for accuracy and clarity.
• Scans all new documentation received and loose paperwork.
• Meets deadlines in a fast-paced environment while maintaining quality and error-free work.
• Achieves productivity standards as established.
• Maintains optimal machine performance and performs basic maintenance (e.g., clearing jams, refilling toner).
• Completes all paperwork accurately and in a timely manner.
• Communicates problems effectively and promptly to the manager.
• Prevents assembly errors by maintaining an organized workstation.
• Achieves customer satisfaction by performing error-free jobs per specifications using imaging technology for Digital Mail and Imaging operations.
• Duties may include shipping & receiving and handling USPS mail.
• Additional duties may be assigned as needed.

Qualifications (Education, Experience, and Certifications)

• High school diploma or equivalent.
• Basic PC skills.
• Basic computer data entry experience.
• Basic typing and data entry skills.
• Intermediate computer skills, including Microsoft Word, Outlook, and Excel.

Knowledge, Skills, and Abilities

• Strong critical thinking and attention to detail.
• Ability to perform repetitive tasks and maintain focus.
• Ability to retain information and maintain high accuracy.
• Ability to work in a team environment and maintain positive relationships with co-workers and management.
• Adaptability and flexibility in changing situations.
• Strong organizational and multitasking skills with the ability to meet deadlines.
• Ability to interact with EDMS, computer databases, and other software.
• Ability to analyze situations and take appropriate action.
• Ability to perform repetitive work while maintaining quality and output standards.

Working Conditions, Mental and Physical Demands

• Ability to work multiple shifts, including nights, weekends, overtime, and holidays based on workload.
• Must adapt to moderate to high noise levels in a production facility.
• Ability to cope with moderate stress levels for extended periods.
• Position requires standing for at least eight (8) hours per day.
• May need to lift and move supplies weighing up to 50 lbs., carry them 10 feet, and lower them back to the floor.

The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan