Manager, HR Business Partners - Hybrid

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been  recognized numerous times  for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce is seeking a Manager, HR Business Partners to support our Global Go-To-Market (GTM) organization. This role, based in Austin, Texas, will lead a team of HR Business Partners in Austin and Mexico. The Manager will partner directly with the Chief Revenue Officer and other executive leadership to achieve their organizations’ objectives. 

What You’ll Do:

Manager responsibilities:

• Manage the GTM (Go to Market) HR Generalist team

• Ensure all people policies, programs and processes are consistently carried-out by the team in adherence to global standards

• Ensure recommendations by the team are legally compliant and establish a positive employer-employee relationship consistent with company practices, policies and procedures

• Oversee HR Generalists work and serve as initial escalation point on employee relations

• Contribute to development and execution of team’s strategic goals 

• Evaluate, recommend and participate and at times take lead in ongoing development of People programs and processes

• Foster a spirit of teamwork and collaboration amongst the HR Business Partner team that allows for healthy debate, creative thinking, and team cohesion.

HR Business Partner responsibilities:

• Proactively align talent priorities with evolving business strategies and workforce needs

• Collaborate with GTM leadership to assess, design, and implement talent strategies that drive workforce planning, compensation, succession planning, and performance management

• Lead key GTM talent processes, including performance management, talent assessments, calibration, goal setting, feedback, and compensation reviews

• Represent business needs and act a key collaborator on various global people focused initiatives

• Review and analyze business unit data to identify trends and recommend solutions to improve performance, retention, and employee experience

• Actively partner, coach & develop leadership team members, managers, and individuals. Provide management coaching to build leadership capabilities to address and resolve employee issues, ensuring a balance in representing all parties’ interests

• Monitor the “pulse” of employees and develop and execute on initiatives to ensure a high level of employee engagement & a positive employee experience

• Serve as the primary HR contact for GTM employees, providing guidance on policies, procedures, systems, benefits, compensation, and talent programs.

• Apply in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.  Conduct effective, thorough, and objective investigations when needed.

• Ensure all people operational and administrative activities for the GTM team are carried-out in adherence to global standards.

• Manage & lead internal communications to GTM team to ensure understanding of People programs

• Assist with onboarding new staff and acquainting them with the company practices, culture and business

• Partner with our recruiting team to ensure talent needs are met, high performing teams are sustained and to provide a positive and seamless candidate experience 

• Maintain positive relationships with managers and employees to promote our culture of open communication

Who you are:

• 8+  years experience in Human Resources, preferably as HR Business Partner within the high-tech space, with at least 2 years of people manageme