Operations Manager

Build your best future with the Johnson Controls team!

Who we are:

Johnson Controls is global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What We Offer:

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package including 401K, medical, dental, and vision care.

• On-the-job/cross-training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What You Will Do 

The Operations Manager will serve as the program manager for Product Technical Support operations, driving execution discipline, visibility, and continuous improvement across the organization. This role is responsible for managing operational metrics, tracking open actions, and coordinating training and documentation across engineering, quality, manufacturing, and field teams. 

This position ensures alignment between strategic priorities and day-to-day execution by maintaining a structured operating cadence, improving data visibility, and enabling effective cross-functional collaboration. 

How You Will Do It 

Program Management & Execution 

• Own the team’s operating cadence (weekly/monthly reviews, action tracking, reporting) 

• Maintain a centralized action tracker with clear ownership, status, risks, and due dates 

• Ensure all initiatives have defined scope, milestones, and accountability aligned to standard work expectations [EDTR-Stand...m_20260421 | Word] 

• Drive closure of open actions and escalate risks and blockers as needed 

Metrics, Reporting & Visibility 

• Define and manage key operational KPIs (open/closed actions, aging, cycle time, training completion) 

• Develop and maintain dashboards and standard reporting for leadership visibility 

• Ensure data accuracy and consistency across systems and teams 

• Translate data into actionable insights to support decision-making 

Training Program Coordination 

• Own the end-to-end training strategy, including onboarding and role-based development 

• Identify training gaps and prioritize based on business needs 

• Partner with SMEs, engineering, and quality teams to develop and deploy training programs [Manufactur...10.24.2023 | Word]