Director of Retail Operations

Summary

Director Retail Operations

 

At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Director of Retail Operations (DRO) to be responsible for supporting all retail initiatives within a team to ensure Client and Customer retail standards are met and volume is increased. Collaborates with retail personnel at all levels, members of senior management, as well as, Client and Customer contacts to maintain retail effectiveness.

 

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

 

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off 

Responsibilities:

• Achieve business objectives by prioritizing, and organizing multiple retail priorities with retail personnel; Accomplish specific Client goals and objectives by establishing a business plan based on season and demand and directing retail appropriately.
• Achieve retail objectives through frequent and consistent interactions with Clients, Customers, and key Company personnel.
• Increase retail effectiveness by communicating and reporting all competitive information, consumer complaints, and Customer and Client concerns in a timely manner to key office personnel.
• Control expense/budget by aggressively and proactively managing retail funds and labor expenses.
• Achieve job results through coaching, counseling, and discipline of associates; monitoring, planning and appraising job results.
• Driving and travel are essential duties and functions of this job.

Qualifications:

• Bachelor's Degree required or equivalent experience
• 2-4 years of experience in Regional Operations Manager within the Sales and Marketing agency industry, or a direct sales company
• 5-7 years of Supervisory experience
• Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
• Knowledge of Broker retail operations
• Knowledge of retail reporting systems

 

Job Will Remain Open Until Filled

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

 

Position Summary

The Director of Retail Operations (DRO) is responsible for supporting all retail initiatives within a team to ensure Client and Customer retail standards are met and volume is increased. Collaborates with retail personnel at all levels, members of senior management, as well as, Client and Customer contacts to maintain retail effectiveness.

 

Essential Job Duties and Responsibilities

Project Scheduling/Coordination/Management/Maintenance

• Achieve business objectives by prioritizing, and organizing multiple retail priorities with retail personnel.
• Accomplish specific Client goals and objectives by establishing a business plan based on season and demand and directing retail appropriately.

Customer Relations (Internal/External)

• Achieve retail objectives through frequent and consistent interactions with Clients, Customers, and key Company personnel. 

Administration/Reporting

• Increase retail effectiveness by communicating and reporting all competitive information, consumer complaints, and Customer and Client concerns in a timely manner to key office personnel.
• Maintain historical retail data by tracking and auditing promotions, price surveys, store audits, Client contests, reset activity, and other retail initiatives 

Budget/Expense Control

• Control expense/budget by aggressively and proactively managing retail funds and labor expenses

Supervisory

• Complete operational requirements by scheduling and assigning associates and following up on work results
• Maintain staff by recruiting, selecting, orienting, and training associates
• Achieve job results through coaching, counseling, and discipline of associates; monitoring, planning and appraising job results

Supervisor