Client Services Manager, Olympics & Paralympics

<p>AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.</p> <p>We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. &nbsp;</p> <p><strong>The Role</strong></p> <p>&nbsp;</p> <p>The Client Services Manager, Olympics and Paralympics manages the relationship with the LA28 client, providing front-line, top-notch service and support for ticketing managers at some of the most iconic events across the country. Operating at the intersection of relationship management, technical expertise, and live event execution, this role works closely with our LA28 client and ticketing venue partners to provide support for all AXS products and services and deliver seamless fan experiences. Each Manager plays a critical leadership role by developing close relationships with the clients and acting as the primary resource for all event configuration and box office inquiries.</p> <p>&nbsp;</p> <p><strong>What you will do</strong></p> <ul type="disc"> <li>Owns event configuration and execution for complex, high-profile events, including multi-venue and/or multi-sport environments. Troubleshoots and resolves product and service-related issues, modifies events, develops positive client relationships, and conducts themselves in a manner that exemplifies our high service standards.</li> <li>Acts as a subject matter expert across all products and services, influencing product improvements based on client needs and usage.</li> <li>Oversees high-volume support requests, ensuring prompt communication and follow-up with clients and timely resolution.</li> <li>Provide guidance on best practices for event and promotion configuration.</li> <li>Leads communication of critical updates (policies, product changes, system enhancements) to clients and internal teams, ensuring clarity and adoption at all levels.</li> <li>Leads and Manages resolution of high-impact issues with authority to make real-time decisions during live Olympic onsales and events that protect revenue and fan experience.</li> <li>Ensures financial and operational integrity across events, includin