Director, Accounts Receivable

Company Description

At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here.

Job Description

As the Director, Accounts Receivable, you will play a key role in fostering collaborative financial operations, ensuring that credit management, billing, collections, dispute resolution, and cash application run smoothly and effectively. You will partner closely with internal teams and our external BPO partner, building strong relationships to create inclusive, efficient processes that optimize order-to-cash workflows and strengthen financial controls. Your leadership will focus on nurturing connections, developing thoughtful strategies, and supporting teams in driving positive financial outcomes.

We value leaders who can Think Fast, using insights and data to make considerate and well-informed decisions that enhance efficiency, Work it Together, cultivating strong, trust-based relationships across teams and with external partners, and Make the Hard Call, balancing financial risk, cash flow priorities, and operational needs with integrity and care.

Work Environment & Location:

• Hybrid Work Model – This role is eligible for a hybrid schedule based in our headquarters in Deerfield, IL, at least 3 days per week (Tuesday/Wednesday/Thursday)

Responsibilities:

• Guide and support the transition of accounts receivable processes to the offshore BPO team, ensuring a smooth and collaborative implementation.
• Oversee and nurture daily accounts receivable operations, including credit management, billing, collections, dispute resolution, and cash application.
• Use data and insights to track performance, identify opportunities for improvement, and develop thoughtful solutions.
• Set shared goals by establishing KPIs, monitoring progress, and offering constructive support to drive success.
• Respond with empathy and efficiency when addressing escalations, especially those impacting collections.
• Collaborate with the BPO team, ensuring seamless communication and effective task execution.
• Thoughtfully manage complex deduction processing with a problem-solving mindset.
• Develop inclusive strategies with the BPO to monitor and reduce outstanding balances while strengthening trusted partnerships.
• Implement technologies with the BPO to enhance efficiency, accuracy, and governance, ensuring alignment with team needs.
• Encourage teamwork by aligning and harmonizing processes with internal and BPO teams, creating a shared vision for success.
• Foster connection by working closely with Finance, Sales, Customer Service, and IT teams, ensuring alignment and cooperation.
• Create thoughtful, people-centered strategies to increase cash flow, minimize write-offs, and maintain strong financial controls.

Qualifications

Required Qualifications: 

• Bachelor’s degree in accounting or finance.
• 10+ years of experience in Business, Accounting, or Finance roles.
• Proven expertise in managing outsourced financial operations.
• Proficiency with ERP systems.
• Strong knowledge of U.S. Generally Accepted Accounting Principles (GAAP) and the ability to review financial data and deliver effective solutions.
• Track record of managing process re-engineering, program management, and technology implementation initiatives.

Preferred Qualifications:

• CPA certification or a master’s degree in business administration (MBA).
• Experience with non-U.S. statutory accounting and/or International Financial Reporting Standards (IFRS).

Additional Information

Company Description:

Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. When you join Fortune Brands, you become part of a high-performing team who are