Senior Analyst - Specialty Operations Process Improvement

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary:

The Process Improvement Senior Analyst will lead and support various process and performance improvement projects within Specialty Pharmacy. The Senior Analyst will be responsible for conducting business process reviews of front end and back end pharmacy operations to improve efficiency, quality, customer experience, colleague performance, and financial performance. This work will require partnering closely with Specialty Pharmacy Operations, Technology Strategy, and Delivery Product Managers to execute the implementation of process solutions across Operations to both streamline processes and drive efficiencies.

Some of the key responsibilities include:

• Provide support to Business Leaders in Pharmacy Operations, Technology Team to support problem identification, solution definition and refinement, measurement, and tracking of outcomes
• Partner closely with various Operations functional/department leaders and teams in readying Operations for solutions process delivery and adoption
• Responsible for interfacing and communicating at varying levels of the organization, including direct communication with cross-functional areas across the company, colleagues, functional area leaders, and project teams
• Drive outcomes, analyze results, establish baseline metrics, and track value generated through the improvement of KPIs
• Use lean processes to drive efficiencies in the workflow to reduce variance in processes
• Develop and present effective presentations to a diverse population of individuals across Specialty with varying responsibilities, educational backgrounds, and interests to facilitate and drive improvement

Required Qualifications:

• 2+ years relevant process improvement, technology and/or strategy operations experience
• Strong analytical skills, experience working with data interpreting data and using data to drive solutions and outcome
• Excellent presentation and communication skills/techniques, including aptitude for fact gathering, writing, and analysis
• Ability to work collaboratively in a cross-functional team environment to solve challenging issues and identify opportunities for improvement
• Demonstrates high level of integrity and independent judgement and initiative
• Demonstrates strong and effective high-quality execution to meet deliverables and tasks in appropriate timelines
• Ability to process and synthesize quantitative and qualitative data to derive actionable solutions
• Data analysis skills, including the ability to wrangle and analyze large structured and unstructured datasets (Excel and more advanced analytical techniques)
• Ability to meet deadlines and satisfy customers with multiple conflicting priorities
• Ability to effectively interact one-on-one with all levels of management
• Ability to work collaboratively in a cross-functional team environment to solve challenging issues and identify opportunities for improvement
• Demonstrates flexibility to support rapid adjustments to strategy and priorities to meet changing business requirements; conveys strong sense of urgency to drive issues to closure

Preferred Qualifications:

• 2+ years of experience in a Specialty Pharmacy
• Lean Six Sigma certification or 2+ years of related professional experience
• Experience and understanding of Lean Six Sigma process improvement tools and methodologies (DMAIC, Kaizen, Process Mapping, Process Capability Analysis, Hypothesis Testing, etc)
• Proven ability to support multi-faceted initiatives and use effective judgment in prioritization and time allocation
• Experience in the following software platforms - including but not limited to: Web based applications, Tableau, SharePoint
• Highly skilled and experienced in all Microsoft products - Excel, Word, PowerPoint, Power BI, Power Automate etc
• Experience in the mail and/or Specialty Pharmacy space, particularly frontend and/or backend operations
• Minitab and/or SQL, Python, R experience

Education:

• Bachelors degree or equivalent experience

Anticipated Weekly Hours

Time Type