Business Office Lead - REMOTE

Job Summary 

The Business Office Lead provides day-to-day support and guidance for cash posting activities and related reconciliation processes. This role serves as a resource to team members by assisting with issue resolution, training, and quality assurance. The Business Office Lead ensures that transactions are completed accurately and in alignment with internal controls, audit guidelines, and departmental standards. Working closely with leadership, this role supports operational consistency and process improvement across the business office. 

As a Business Office Lead at Community Health Systems (CHS) - SSC Sarasota, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including medical insurance, dental insurance, vision insurance, PTO, 401K, sick time, holidays, and bonus where eligible.

Essential Functions:

• Supports daily cash posting functions, including application of payments, contractual adjustments, and resolution of unapplied or misapplied transactions.
• Assists team members in identifying and resolving account discrepancies, researching transaction errors, and ensuring proper coding of payments and adjustments.
• Trains and mentors new and existing associates on procedures, tools, and systems related to cash posting and reconciliation.
• Collaborates with leadership to ensure compliance with internal audit standards and department objectives.
• Reviews and interprets remittance information and communicates with payors or remitters to clarify discrepancies.
• Maintains a strong understanding of cash reconciliation systems, tools, and workflows used within the Shared Services Center (SSC).
• Responds to inquiries from team members or external stakeholders within established timeframes.
• Monitors team performance to ensure productivity and quality benchmarks are met.
• Provides feedback to leadership on training needs, system issues, and process improvements.
• Assists with departmental assignments or special projects as directed by leadership.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  Required:
  • Education: H.S. Diploma or GED
  • Experience: 3-5 years of experience in healthcare revenue cycle, business office operations, or cash posting
• Preferred:
  • Experience: Experience in a shared services environment
  • Education: Associate Degree in Business, Healthcare Administration, or a related field

Knowledge, Skills and Abilities:

• Knowledge of healthcare cash posting, reconciliation, and general ledger processes.
• Strong problem-solving skills and attention to detail in researching and resolving transaction issues.