Client Service Associate

About AllianceBernstein

AllianceBernstein (AB) is a leading global investment-management firm that offers high-quality research and diversified investment services to institutional investors, financial intermediaries and private-wealth clients in major global markets. Our client base includes some of the world’s leading institutions as well as private-wealth clients and retail investors. We maintain research, portfolio-management, wealth-management and client-service offices around the world, reflecting our global capabilities and the needs of our clients. Partnering closely with clients, our research and portfolio management teams collaborate across asset classes, regions, sectors, and investment strategies to spark new thinking and deliver superior outcomes. We foster an inclusive environment that offers opportunities for team members to continually learn, develop their skills and take on new challenges to progress in their careers.

Client Group Overview

The Client Group has a presence in the Americas, Europe, Asia and Australia, and is composed of five main areas:

• Sales & Client Services works with financial intermediaries and institutions to offer diversified investment solutions that help clients build and preserve their wealth

• Business Development is a conduit to the firm’s investment teams and supports our clients and internal business partners through investment-platform and product content, messaging, competitive analysis and education

• Product Strategy & Development designs, develops and manages the firm’s global lineup of investment services and considers clients’ evolving needs to identify new opportunities

• Marketing promotes the firm and its services by creating, packaging and distributing content and messaging to engage diverse audiences through digital platforms and initiatives, strategic campaigns, and events

• Business Transformation looks to evolve and scale our business, leveraging digital and data, to drive top-line growth and improve profitability

Job Summary

We are looking for a Client Service Associate within our Defined Contribution (DC) Business Development team.  The DC Business Development team works to position and support AB’s investment services in large and mega-sized workplace retirement plans (i.e., 401(k) plans) in the US. In this role, the candidate will work in tandem with a Senior Client Service Officer to provide support for all aspects of client servicing, including: reviewing and/or producing recurring client deliverables, providing project management support for new client implementations, producing client presentations and responding to ongoing client inquiries.  All actions taken will always place the client’s best interests first and foremost.

As one of the largest managers of custom target-date funds and a pioneer in retirement income solutions for institutional DC plans, the Client Service Associate plays an integral role in the implementation and ongoing service delivery process for the firm’s Institutional Custom Solutions clients. The candidate will interact closely with many internal groups such as Sales & Client Services, Marketing, Legal and Compliance and the Multi-Asset Solutions investment team, as well as external business partners and clients. 

In addition to assisting with all aspects of client servicing, the candidate will be expected to stay abreast of DC trends, legislation, communication, innovation and competitor activity. While experience in retirement plans is a plus, it is not a requirement.  This person should have a strong interest in learning about this market and the impact it has on the American worker.

Job Description

Specific responsibilities include but are not limited to:

• Preparing and/or reviewing client deliverables striving for 100% accuracy while meeting deadlines. This includes monthly and quarterly reports, fact sheets and ad-hoc data requests.

• Developing a thorough understanding of AB’s Defined Contribution implementation model and servicing policies, operational processes, drivers of client satisfaction and cost.

• As directed by the Senior Client Service Officer, assisting in the implementation and subsequent service delivery for all defined contribution plan sponsor clients. Participating in weekly implementation meetings and monthly legal and investment priority meetings.

• Preparing client presentation materials for use during periodic client servicing meetings.

• Responding effectively to all client requests, coordinating appropriately with the Senior Client Service Officer and other members of AB’s Defined Contribu