Director, Quality Business Excellence

Requisition ID:  32179  

 

At Terumo Blood and Cell Technologies, our 7,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world.

 

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.

 

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential. 

JOB TITLE: Director, Quality Business Excellence

 

JOB SUMMARY

As a member of the Global Quality Leadership Team, the Director of Quality Business Excellence is a strategic leadership role responsible for overseeing and driving quality initiatives.  This position plays a key role in enhancing the overall performance and competitiveness of the organization by implementing best practices, fostering a culture of continuous improvement, and optimizing business processes across various departments.  This role is instrumental in driving organizational excellence and sustainable growth by continuously enhancing processes and systems to meet evolving business needs and customer expectations.  Critical aspects of this role include:

 

• CPM reduction
• Driving operational excellence across factories by partnering with Operations
• Teaching non-factory associates to think about and drive continuous improvement

 

ESSENTIAL DUTIES

• Develop and implement a comprehensive business excellence strategy aligned with the company's goals and objectives.
• Drive a culture of continuous improvement by fostering collaboration, innovation, and a mindset of continuous learning.
• Lead efforts to identify inefficiencies, defects, or areas for improvement in processes and implementing corrective actions to enhance overall quality and efficiency.
• Establish metrics and key performance indicators (KPIs) to measure progress and success of business excellence initiatives.
• Collaborate with cross-functional teams to identify areas for improvement and drive change management efforts.
• Provide leadership and guidance to departmental heads and project teams to ensure successful execution of improvement projects.
• Responsible for developing project charters outlining project objectives, scope, deliverables, timelines, and resource requirements, ensuring alignment with organizational goals and stakeholder expectations.
• Coach Manufacturing leadership on Operations Excellence implementation, including Leading & Managing Change, Value Chain Alignment, and Human Capital.
• Coach Manufacturing leadership on the integration of Quality excellence tools, including creating, maintaining, and following the best practice governance process.
• Lead initiatives to identify and eliminate waste within processes, utilizing methodologies such as Lean and Six Sigma to drive continuous improvement and enhance operational efficiency.
• Conduct regular assessments and audits to identify gaps and opportunities for improvement in existing processes and systems.
• Monitor customer feedback and satisfaction levels to identify areas for improvement and drive customer-centric quality initiatives.
• Champion a culture of continuous improvement by promoting employee engagement, training, and development initiatives.
• Conduct comprehensive process mapping exercises to visualize and document current state processes, identify inefficiencies, and design optimized future state workflows, ensuring alignment with organizational objectives and customer requirements.
• Serve as a subject matter expert on best practices in business process management, quality management, and organizational excellence.