Director, Operations - Strategic Accounts

ABM has an exciting new opportunity for a Director, Operations - Strategic Accounts

Join a team with one shared mission - to make a difference, every person, every day.  

We are more than 100,000 team members strong, from all backgrounds and corners of the world, with the talent, experience and compassion that enables us to make an impact.   For thousands of clients across the U.S. and in more than 20 global locations, ABM takes care of the people, spaces and places that matter most.  We also take care of our team members —ensuring our company is a great place to work, and our communities are safer, healthier, and more sustainable places to be.  Every team member at ABM has the opportunity to make a difference.  Every day.  And we cultivate a culture where our team members feel seen, heard, and valued and can grow a career and a future with us.    

Essential Functions

This position is accountable for providing optimal customer relations and facility management for a portfolio of Manufacturing and Distribution (MND) clients in Southern California.  This position reports to our Regional Vice President of Operations for MND West. This position is also responsible for overall customer satisfaction, service delivery levels, financial performance, client retention, and growth within the region.   

RESPONSIBILITIES:

• Ensures optimal customer relations by maintaining constant communications with key strategic clients.  Provides high quality operations and maintenance service to assure proper performance of engineered equipment and building systems, has integrated facility service experience to include managing, maintenance, custodial and grounds.
• Acts as liaison with all customer departments, actively ensuring that service is prompt, responsive, effective and that inter-departmental concerns are addressed and resolved.
• Coordinates and leads routine client business reviews with clients to ensure delivery against contractual requirements, highlight innovations and success stories, address improvement opportunities, and identify value driven growth opportunities.
• Assists and prepares, recommends and administers with assistance from site teams, the annual budgets. 
• Complies with customer and ABM corporate policies (personnel, accounting, technical service, safety and health, ethical conduct, etc.) communicates to subordinates and ensures subordinate compliance.
• Ensures that federal, state and local regulatory requirements are met including DER, OSHA, FLSA, EEO, ADA, etc.
• Schedules and coordinates over-all work priorities.
• Recommends what work should be performed in-house and what work should be subcontracted; consults with ABM corporate and/or external technical resources when making decisions on major changes.
• Utilizes maximum capabilities of Computerized Maintenance Management System (CMMS) or customer provided work order control system.
• Develops and/or approves facility quality standards.
• Reviews completed work regularly and ensures that quality standards are met 
• Designs and implements administrative systems where ABM or customer standard systems do not exist or must be extensively modified.
• Ensures through subordinate managers that staff receives adequate technical, administrative and other training; participates in training of direct subordinates and supervisors.
• Manages staff in accordance with ABM employee relations philosophy and policies; hires, terminates, recommends salary changes, conducts performance appraisals, counsels and disciplines as necessary; communicates and administers ABM personnel policies.
• If applicable, ensures that labor contract requirements are met; makes routine contract interpretations as required; and maintains a harmonious working relationship with union representatives. Organizes and participates in facility audit activities.

Minimum Requirements

• 10+ years of facility services management experience, preferably in manufacturing environments
• Experience and demonstrated knowledge of Good Manufacturing Practices (GMP) for Life Sciences manufacturing environments
• Demonstrated customer service orientation and skills.
• Has managed a large department with multiple building and sites.
• Has had full budget financial responsibility for a large department. 
• Demonstrated knowledge of Integrated Facilities Management (IFM)
• Working knowledge of two or more of the mechanical, electrical, general building maintenance or building construction.  Where there is not a working knowledge, a demonstrated aptitude is required.
• Working knowledge of custodial and grounds departments.
• Strong working knowledge of energy and sustai