Core Experience Program Manager, Operations & Member Experience, MBA Intern

Chime is looking for a Core Experience Program Manager Intern to join our Operations and Member Experience (OMX) team. You will gain valuable professional experience working to improve the member experience at a cutting edge financial technology company where you'll collaborate with seasoned product program managers to improve the member experience. This is an exciting opportunity to learn the ins and outs of operations within our member experience team while playing a role in critical initiatives at Chime. Chime’s Core Experience team within OMX is focused on developing and implementing a best-in class member experience strategy that delivers a positive, meaningful experience across all of Chime’s lines of business.

This role is structured as a 3 month engagement. The starting hourly rate offered for this role and target level of experience will begin at $34 and up to $50. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. 

In this role, you’ll have the opportunity to:

Advocate for Our Members: You'll be a voice for our members, providing valuable insights and recommendations to our internal teams dedicated to enhancing the member experience.

Leverage Data-Driven Insights: Utilize data analytics to pinpoint areas of friction in the member experience, define problem statements, and take ownership of key team projects aimed at improving member experience metrics.

Collaborate Across Various XFN Teams: Work closely with cross-functional teams to identify and execute opportunities for enhancing member operations, making a significant impact on the member experience.

Business Metrics Mastery: Monitor and track core business metrics related to initiatives, launches, and be proactive in identifying areas for continuous improvement.

Champion Improvements: Be a driving force behind process, policy, and product improvements, with a focus on elevating the quality of our most critical member issues. 

To thrive in this role, you bring: 

Diverse Analytical Background: Experience in various analytical roles such as business operations, product operations, product management, program management, business consulting, or finance.

Data Proficiency and Enthusiasm: The ability to harness data for informed decision-making; familiarity with tools like Looker, Tableau, or Microsoft Power BI is a plus. Having a passion for diving deep into data, approaching challenges with a foundational understanding, and tackling complex, open-ended questions.

Excellent XFN Project Collaboration: Previous experience working on substantial projects involving cross-functional teams.

Adaptability and Initiative: Flexibility and a willingness to go the extra mile to execute complex projects or a strong background in process management and continuous improvement. A highly motivated self-starter with a strong desire for personal and professional growth.

Communication Skills: Outstanding communication and presentation skills, coupled with the ability to foster collaboration and teamwork.

 

A little about us

At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference. 

We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.

So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small. 

We’re uniting everyday people to unlock their financial progress—will you join us? 

*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.

Perks once Full-Time

• 🏢 A thoughtful hybrid work policy that combines in-office days and