People and Talent Operations Manager

Company Description

All Care Therapies provides speech, occupational, and physical therapy—virtually and in person. With clinics in California, Texas, and Nevada, we support clients of all ages and backgrounds. Our team is made up of passionate clinicians who value flexibility, collaboration, and meaningful care. Whether we’re helping a client communicate or supporting recovery after injury, we meet people where they are.

Job Description

Summary

The People and Talent Operations Manager plays a pivotal role in supporting the growth and operational excellence of All Care Therapies’ expanding workforce. This position bridges strategic HR leadership and hands-on operational execution, ensuring compliance, scalability, and a seamless employee experience across entities and locations.

This leader will oversee HR operations, employee relations, systems, and compliance, while collaborating with the Talent Acquisition team to ensure a smooth transition from candidate to employee. The ideal candidate thrives in a fast-paced, mission-driven, and high-growth healthcare environment and has a passion for creating efficient systems that enhance both people and business outcomes.

Essential Responsibilities

People & Talent Operations

• Oversee and continuously improve HR operational processes, including onboarding, offboarding and HRIS management.

• Serve as the operational lead for ADP Workforce Now (HRIS, payroll, and benefits) and ensure accurate integration with SmartRecruiters and other systems of record.

• Assist with the development of  standardized SOPs across the organization to ensure consistent HR operations.

• Collaborate with the Talent Acquisition team to align recruiting and onboarding workflows, ensuring a unified, compliant, and efficient employee experience.

Employee Relations & Compliance

• Serve as the primary point of contact for employee relations, conflict resolution, and policy interpretation across all ACT entities.

• Ensure compliance with multi-state employment laws (CA, NV, TX, FL, and remote operations), including wage-hour, leave, and occupational regulations.

• Oversee investigations, documentation, and performance improvement plans with professionalism and fairness.

• Manage leave of absence and accommodation processes in accordance with FMLA, CFRA, ADA, and other applicable laws.

• Maintain compliant and audit-ready personnel records.

Employee Experience & Culture

• Lead engagement, retention, and recognition initiatives aligned with ACT’s Core Values: Integrity, Teamwork, Empathy, Diversity, and Innovation.

• Manage employee feedback programs (surveys, stay interviews, exit interviews) and develop actionable insights to improve engagement.

• Partner with leadership on DEI initiatives and programs that foster inclusion and belonging.

• Support internal communication and cultural programs that enhance connection across telehealth and in-person teams.

Talent Management & Development

• Support ACT’s annual performance review and compensation cycle, including calibration, feedback facilitation, and process administration.

• Partner with the VP of People & Talent on workforce planning, role design, and succession initiatives.

• Coordinate learning and leadership development programs for managers and emerging leaders.

• Assist in aligning compensation and job frameworks across multiple entities.

HR Data, Analytics & Systems

• Maintain data integrity across ADP and SmartRecruiters and serve as the liaison for HR technology improvements and automations.

• Develop and deliver HR dashboards and analytics on key metrics such as turnover, headcount, hiring, and engagement.

• Generate compliance and audit reports for leadership and Finance as needed.

• Recommend process or system enhancements to increase HR efficiency and accuracy.

Leadership & Partnership

• Serve as a trusted partner to the VP of People & Talent and company leadership.

• Coach managers on employee relations, performance management, and communication best practices.

• Partner cross-functionally with Operations, Finance, Clinical Leadership, and Compliance to ensure HR strategies align with organizational goals.

• Support the continued integration of acquired entities and workforce expansion initiatives.

Qualifications

Education

• Bachelor’s degree in Human Resources, Busine