VP, Tech Programs & Operations Modernization

Program Leader will lead cross-functional transformation programs supporting Technology and Operations initiatives. This role is accountable for end-to-end program delivery and for ensuring all initiatives align to enterprise strategy and deliver measurable business outcomes. 

Key responsibilities include partnering with senior leaders and stakeholders to define program vision, execution strategy, and an outcomes-based roadmap; prioritizing initiatives based on ROI, value, and capacity; and aligning teams to execute effectively. The role will manage dependencies and delivery across Agile Release Trains (ARTs) and multiple workstreams, coordinating the development of new features and capabilities that enhance servicing functions and support Synchrony’s client partners. 

Program Leader will drive process and delivery improvements to increase speed-to-market, strengthen cross-team collaboration, and enable consistent, high-quality execution. This role will work closely with stakeholders to deliver against the agreed vision and roadmap, foster innovation, and lead agile teams in partnership with other technology and business teams across the enterprise. 

• Lead large-scale, enterprise Agile initiatives using Scaled Agile Framework (SAFe) methodologies.  

• Lead, manage, and direct cross-functional technology and business resources across the full Agile delivery lifecycle.  

• Coordinate delivery and collaboration across ARTs, other SIs, external dependency teams, and third-party partners aligned to program commitments.  

• Develop and execute program plans; communicate status, milestones, risks, and issues to business and technology leadership; drive timely escalation and resolution.  

• Identify, manage, and mitigate risks; manage cross-ART dependencies, sequencing, and prioritization to ensure on-time delivery.  

• Own and manage the overall program budget, including forecasting and financial governance.  

• Partner closely with key stakeholders to ensure alignment between strategy, roadmap, and execution.  

• Coach leaders and teams on Lean-Agile principles, practices, and mindset to improve delivery outcomes and team effectiveness.  

• Establish an effective communications strategy; standardize delivery practices and processes across TechOps ARTs.  

• Drive continuous improvement by assessing ART agility/maturity and implementing measurable improvements.  

• Partner with ART leadership and the Office of Agile to define, streamline, and standardize metrics, dashboards, and reporting for the TechOps workstream. 

• Evangelize AI adoption across Operations; identify, prioritize, and build a pipeline of AI use cases to deliver measurable transformation outcomes.  

• Lead modernization of the Operations footprint by streamlining processes/controls and scaling automation to improve speed, quality, and cost-to-serve. 

• Perform other duties and/or special projects as assigned 

• Bachelor’s degree with 12+ years of technology experience and 5+ years of people leadership experience (or equivalent).  

• Strong understanding of servicing/collections operations and the enabling technology stack.  

• 8+ years of experience designing, developing, and implementing information systems.  

• 10+ years of program management experience with strong practical expertise in Agile and SAFe methodologies. 

• Ability and flexibility to travel for business as