Director of People & Culture

Director of People & Culture
Denu Hotel & Spa
Company Description:


Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment


Job Description
What You Will Accomplish
As a member of the hotel's executive team, the Director of People & Culture will serve as a partner to the General Manager in establishing and implementing the property’s strategy and delivering business results. You will manage the daily activities of the People & Culture office including recruiting, training, employee relations, Team Member compensation management, and wage/benefit administration. Ensure compliance with federal, state and local regulations and property operating procedures. Provide all departments with guidance and support necessary to achieve their guest service and business objectives. Build and manage teams effectively.

Key Responsibilities:
• Responsible for planning People & Culture departmental goals. Provide guidance and direction to ensure overall departmental success and financial profitability. Responsible for the overall direction, coordination, and evaluation of the department. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.
• Lead the development and execution of property-wide service training programs aligned with Forbes Travel Guide standards. Partner with department leaders to embed service expectations into onboarding, daily operations, and performance management. Drive a culture of anticipatory, personalized service through ongoing training, evaluation, and continuous improvement, ensuring consistent delivery of luxury guest experiences.
• Manages the property’s full cycle recruitment and onboarding processes within the People & Culture property team. Ensures onboarding compliance, including ensuring candidates have the legal right to work in the US (I-9), have fairly represented their qualifications and work history and ensures all records are maintained and reported in compliance with all federal, state and local, and corporate requirements.
• Responsible for the oversight of administering property's benefit plans. Ensures enrollment process follows corporate and legal guidelines. Responds to inquiries and resolves problems related to all benefit plans. Conducts quarterly full-time/part-time analysis to determine benefit eligibility of Team Members.
• Provides subject matter expertise and guidance to managers and Team Members on human resource policy/issues, including recruitment, Team Member relations, corrective counseling, policy interpretation, legal compliance, health and welfare benefits, Team Members’ compensation and disability. Ensures property's compliance with all federal, state, local and corporate employment and reporting requirements, i.e. I-9, EEOC, OSHA and Team Member files.
• Works with management team to ensure departmental orientation processes are in place. Sees that new Team Members have current knowledge of hotel policies and benefits. Facilitates and/or oversees training of Company programs and Team Member trainings.
• Maintains effective Team Member communication channels throughout the property (e.g., develops daily communications and assists with property-wide meetings).
• Guides managers through progressive discipline and reviews documentation for accuracy, consistency and applicability of supportive documentation to eliminate potential liability and enhance processes. Determines appropriate action. Anticipates potential issues by monitoring complaints, business flow and Team Member performance.
• Oversees all Team Member relations matters as they relate to federal, state and local employment and civil rights laws, including, Title VII, ADA, ADEA, FMLA, FLSA, Equal Pay Act, Pregnancy Discrimination Act, Team Members’ compensation and comparable state and local laws, and general human and civil rights.
• Manages, provides oversight and guidance to property People & Culture team on management of Worker Compensation claims to ensure appropriate Team Member care and manage costs. Conducts period