Front Office Manager - Hotel Peter and Paul

About ASH designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

Hotel Peter and Paul is a one-of-a-kind boutique hotel located in the heart of New Orleans’ charming Marigny neighborhood. Set within a meticulously restored 19th-century church complex including a former Catholic schoolhouse, rectory, convent, and church. Our 71-room property is steeped in history, architectural beauty, and Southern soul.

Since opening, Hotel Peter and Paul has become a beloved destination for travelers and locals alike, earning accolades from Condé Nast Traveler, Travel + Leisure, and The New York Times. From the antique furnishings and custom textiles to the warm service and immersive guest experiences, every detail has been curated to honor the spirit of the past while celebrating the creativity of the present.

Hotel Peter and Paul is looking for a Front Office Manager to lead our exceptional Front Desk team. Housed in a former church, schoolhouse, rectory, and convent, our hotel blends historic charm with modern hospitality. The Front Office Manager plays a key role in maintaining our high standard of personalized service while fostering a welcoming and supportive work culture.

Position Overview:

The Front Office Manager is responsible for overseeing the day-to-day operations of the Front Desk and Bell teams, ensuring a seamless and elevated guest experience from arrival to departure. This role is a blend of operational leadership, people management, and hands-on guest service. The ideal candidate is a problem-solver, strong communicator, and passionate about creating memorable moments for every guest.

Reports To:

• Director of Operations
• General Manager

Key Responsibilities:

GUEST SERVICE & FRONT DESK OPERATIONS:

• Lead by example in delivering warm, genuine, and proactive guest service.
• Ensure all front desk operations are executed accurately and efficiently including check-in/check-out, reservations, room assignments, billing, and guest inquiries.
• Resolve guest concerns thoughtfully and promptly, empowering team members to do the same when appropriate.
• Act as Manager on Duty as needed, representing the hotel with professionalism and care.

TEAM LEADERSHIP:

• Supervise, mentor, and develop a team of front desk agents and bell staff.
• Schedule and manage daily coverage, break periods, and shift transitions.
• Conduct regular team huddles and ensure team members are well-informed on hotel happenings, VIP guests, events, and room status.
• Conduct interviews, onboarding, and training for new hires in collaboration with Human Resources.

ADMINISTRATIVE & OPERATIONAL SUPPORT:

• Manage and reconcile daily cash handling, room charges, and reports.
• Collaborate with housekeeping, maintenance, and F&B teams to ensure guest room readiness and smooth operations.
• Review and respond to guest reviews and feedback on platforms such as Google, TripAdvisor, and OTA channels.
• Monitor inventory and ordering of front desk supplies and amenities.
• Maintain updated SOPs and ensure compliance with all hotel and company policies.

PROPERTY SYSTEMS & TECHNOLOGY:

• Maintain accuracy in the Property Management System (currently Roomkey) including room availability, rates, and folios.
• Ensure all front desk staff are fully trained and confident in using hotel systems, including communication tools (Slack, Gmail), POS systems, and guest request tracking platforms.

Desired Qualifications:

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  Company

  Ash Hotels

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