Channel Service Support Officer - DLE

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location

Bangkok

Job Summary

To be responsible for 7 Shops consist of ASP, A-Store, Telewiz, and AIS Buddy Exclusive by visiting (2 times/ branch/month) to train, coach, and monitor Partner's staff according to the service quality of AIS policy / Coach, consult and encourage the shop managers and staff each location
to achieve sales target and service quality./Representative of the company is to build good relationships with AIS's partners.

Job Description

• To be responsible for 7 Shops consisting, A-Store, Telewiz, and AIS Buddy Exclusive by visiting (2 times/ branch/month).
• To coach, consult, and encourage shop managers and staff at each location to achieve sales targets.
• To train, coach, and monitor Pastner's staff to serve customers according to the service quality of AIS policy.
• To prepare and analyze the data to set objectives before meeting and visiting plan by focusing on the company targets and KPIs including summarizing issues and following up after visiting.
• Counseling in the business condition and system to serve customers and solve customers' problems.
• To investigate and handle customers' complaints at Partner's shops including finding the solution or process to prevent it.
• To operate and update the partner’s staff profile on the DRM Profile System (CCSM).
• To monitor and coach partner's working procedures depending on PCI-DSS, Customer data privacy, and IT Security to reduce the risks.
• Representative of the company to build a good relationship with the partners.
• as AIS Trainer for training and developing partner's competency in functional skills and soft skills depending on training road map both on-site and online such as The AIS Way, Service interacts, Save Churn, Sales advisor, payment system, IM, MC and new technology.

Recruiter

Chaipob Naisanguansri (ไชยภพ นัยสงวนศรี)