Channel Services Specialist- Chicago, IL

Channel Services Specialist- Chicago, IL

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

The Channel Services Specialist is a strategic, partner-facing role responsible for positioning and selling HPE Operational Services, especially attach expand new business services at the point of product sale. Serving as a trusted advisor and key account team member, the CSS collaborates with partners to understand customer goals, operational priorities, and support business growth.

This role involves building relationships with multiple teams and BU’s, supporting extended teams, developing sales strategies, and increasing services penetration. It carries a quota, requires regular onsite partner engagement, and occasional travel.

Responsibilities:

• Manage strategic partner and customer accounts, with a focus on CDW and key resellers.
• Build and maintain relationships with partners, customer stakeholders, PBMs, and internal teams to drive growth.
• Increase HPE Operational Services PRI (penetration rate) and attach services business through proactive engagement and portfolio enablement.
• Provide training and education on HPE services offerings.
• Collaborate with Sales Specialists and internal teams to identify and support early sales opportunities.
• Develop customer success and account plans to promote adoption and long-term growth.
• Review partner scorecards, participate in quarterly reviews, and support performance initiatives.
• Serve as a point of escalation for customer and partner issues.
• Identify upsell/cross-sell opportunities and support expansion initiatives.
• Achieve sales targets; ensure accurate pipeline and forecast management.
• Promote HPE Services value and differentiators for profitable, recurring revenue growth.
• Educate channel reps and partners about service strategies and opportunities.
• Drive partner adoption of the Partner Ready Vantage Services Track.
• Measure KPI effectiveness of channel services strategies.
• Support partners in navigating HPE processes and tools.

Education & Experience:

• Bachelor’s degree or equivalent; advanced degrees (MBA) preferred.
• 5+ years of relevant experience.
• CCSM Level 4+ certification preferred.
• HPE GreenLake ATP certification preferred.
• Proven success in customer account management, developing success plans, and achieving objectives.
• Experience in project/program management, cloud operating models.
• Must be within commuting distance of Chicago-area CDW partner location; able to work onsite 2–3 days/week with ~10–15% domestic travel.

Knowledge & Skills:

• Deep understanding of the technology industry, including cloud computing, emerging technologies, and market trends.
• Strong knowledge of HPE products/services and their value propositions.
• Ability to communicate effectively and understand customer personas and industry-specific challenges.
• Familiarity with customer success frameworks, financial metrics (CLV, churn), and industry regulations.
• Leadership skills to orchestrate account teams.
• Collaboration across sales, product, support, and marketing functions.
• Knowledge of HPE GreenLake, Advisory/Professional/Managed Services, and Public Cloud architecture.
• Understanding of ITIL/ITSM, Agile, and DevOps principles.
• Awareness of data privacy, compliance, and industry standards.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goal