Pharmacy Technician (Tuesday - Saturday, 2:00PM - 10:30PM ET))

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

The Pharmacy Technician Support will bridge the service gap needed to provide service support to PACE clients and their participants in facilities along with the network pharmacies servicing them. 

Responsibilities

• Provides enrollment support for new PACE enrollees.

• Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside.

• Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place.

• Provides help desk support to network pharmacies.

• Education PACE staff regarding CK and network pharmacy processes for facility participants.

• Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.

• Coordinates and sets up couriers to ensure timely medication delivery.

• Makes outgoing calls to ensure the participants have received their delivery.

• Uses pharmacy software to check and/record data about prescriptions.

• Acts as a liaison between our customers and their providers and our pharmacy, receives and triages incoming phone calls and messages to answer questions, fill prescription orders or handle other requests to ensure that clients have a positive experience.

• Establishes and maintains patient profiles, including lists of medications taken by individual patients, and uses our advanced proprietary software system to document medication care plans.

• Uses pharmaceutical technician expertise to ensure compliance, efficiency, and quality of operations. Participates in company quality initiatives, recognizing opportunities for improvements and reporting quality assurance issues. Secures information in accordance with the privacy and security guidelines of the Company and applicable regulations such as HIPAA.

Requirements

These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• HS diploma required.

• Must maintain an active pharmacy technician registration with State Board of Pharmacy

• Minimum of 1 year customer service experience preferably in a healthcare setting.

Skills & Abilities

• Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner.

• Adept at problem-solving and conflict resolution.

• Ability to multi-task and handle multiple priorities without sacrificing quality. Detail oriented and organized.

• Excellent typing/data entry accuracy with good speed.

• Proficient computer skills to navigate proprietary and other pharmacy software.

• Ability to compile, code, categorize, calculate, and verify data.

• Ability to accurately count, measure and weigh Rx components. Strong mathematical and analytical skills.

• Strong listening/reading comprehension.

• Understanding of clinical terms and impacts.

• Excellent communication and customer service skills.

Expected Hours of Work

Schedule:

• Tuesday through Saturday, 2pm to 10:30pm ET

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal emplo