CLINICAL SUPPORT SPECIALIST

SHIFT REQUIREMENTS:  M-F 11:00am to 7:30pm w/rotating holidays. 

Job Summary:
Provide organizational support for scheduling staff and patient visits, ensuring all visit scheduling complies with regulatory and legal requirements mandated by Medicare and Medicaid regulations. Communicates and collaborates with teams and leadership regarding scheduling and staffing. The Clinical Support Specialist is responsible for the overall knowledge of staffing in each area and to communicate to the appropriate managers, human resources, employee health, and incident command team. Able to multi-task and work under pressure with changing priorities and short deadlines, effectively handling a heavy workload.

Job Duties:
Include rotation of designated teams scheduling and staffing responsibilities as assigned to which include:
Team nurse, Social Services Coordinator, (SSC) ,Chaplain (CH) and Pool personnel..
Medical Providers and PIC scheduling
Home Health Aide (HHA)
Continuous Home Care (CHC)
Care24

All Clinical Support Specialists have Customer Service responsibilities, both internally and externally, in person and over the phone. Maintains positive relationships and rapport both internally and externally, including co-workers, patients and their family members and community personnel. All positions involve answering, routing or handling of telephone calls. All positions are expected to assist other Scheduling personnel when needed.

Specific Duties and focus for Team nurse, SSC and CH:
• Coordinates communication among team members and provides information or relays messages to team members.
• Coordinates and schedules clinician’s visits according to plan of care and regulations.
• Prioritizes visits for End of Life and urgency.
• Monitors unaccepted, unassigned, missed and declined visits for rescheduling.
• Maintains client / staff schedules using software accurately.
• Maintains on-call schedule for assigned care team.
• Prepares reports for scheduling tracking.
• Adheres to established confidentiality standards as required and HIPAA concerning community and patient information.
• Communicate any requests to change the schedule in workflow responding with a follow up comment.
• Ensure geographic scheduling to reduce drive time and to ensure timely patient care.
• Proactively works with staff to determine holiday schedule.
• Provides information to appropriate supervisor concerning any patient/employee concerns.
• Resolve conflict using effective communication skills and problem solving techniques.
• Identifies needs for additional training and communicates to supervisor.
• Supports and implements appropriate procedures to promote and maintain an efficient scheduling flow.
• Maintains knowledge of and adheres to established organizational and departmental policies and procedures.
• Assures delivery of optimum service by following assigned work schedule.
• Monitors and adjusts daily staffing schedules to ensure compliance with care plan, staffing policies, and budget considerations including overtime and driving distance.
• Utilize blackout dates for staff on vacation or call offs.
• Fulfill all responsibilities related to the success of the strategic plan of the organization, as requested and assigned
• Assigns staff to patients. Develops staff future and day-to-day schedules. Match staff to clients’ needs appropriately and considering discipline, skill, availability continuity of care, volume of hours and location to all clients.
• Communicates all changes in schedules to staff on a concurrent basis.
• Able to step in when other areas need help.
• Participate in holiday coverage on rotating basis with other staff.
• Follow proper infection control policies and procedures.
• Runs all assigned reports within the given time frame.
• Other duties as assigned

Specific Duties and focus for HHA’s
• Receives report from each department on staffing and coordinates a database of staffing.
• Coordinates communication with managers, human resources, and employee health related to staffing and staff assignments.
• Work with managers on alternative job assignments during time of staffing crisis.
Communicate to employees, human resources, managers, and employee health, related to work from home or alternate job duties of staff.
• Act as a staffing liaison during activated emergencies.
• Communicates with and participates in the incident command team.
• Ensure geographic sche