Calibration Center Customer Service Rep

Essential Job Duties:

• Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as scheduling of calibrations for vehicles and post calibration billing.
• Call center functions to provide quality customer service.
• Ensure the company establishes and maintains constant communication with customers.
• Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries.
• Generate sales/buys from online leads.
• Knowledgeable on different types of ADAS systems and calibrations.
• Assume other duties as assigned.   

Education & Experience:

• High school degree or equivalent.

Preferred Qualifications:

• Call Center Customer service experience
• Bi-Lingual, English & Spanish.
• 2+ years of college

Knowledge/Skills/Abilities:

• Must have good written and verbal communication skills.
• Must have good customer relations skills.
• Ability to work well with others.
• Must have the ability to work under conditions of frequent interruptions.
• Be attentive to details.

Essential Physical Demands/Work Environment:

• Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
• The employee must occasionally lift and/or move up to 50 lbs.
• Be willing to learn and complete calibrations.