Software Engineer - Integrations Platform (Experienced)

About Assembled

Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.

The Role

We’re looking for an experienced software engineer to help build the foundation of Assembled’s integrations platform. Our products, both workforce management and AI, are only as powerful as the ecosystems they connect to. As a member of the Integrations team, you’ll own the systems that make Assembled interoperable with the tools our customers rely on most, from CRMs and ticketing systems to internal knowledge bases, communication platforms, and AI model providers.

This is a high-leverage role: integrations are often the first point of contact for customers adopting Assembled, and their reliability, scalability, and depth directly impact customer experience. You’ll work on both the underlying platform that enables integrations to be developed, scaled, and monitored, as well as the integrations themselves. By doing so, you’ll help us unlock new workflows and new customer segments, expanding the reach of Assembled’s products.

Some projects owned by the Integrations team

• Unified integrations platform: We’re building a consistent framework for integrations, covering authentication, rate-limiting, retries, and error handling, so that new integrations can be developed and operated with confidence.

• Enterprise-scale connectors: Our largest customers rely on systems like Salesforce, Zendesk, and ServiceNow. We’re building robust, bi-directional integrations with these platforms to power scheduling, reporting, and AI-driven automation.

• Real-time sync pipelines: Many integrations require low-latency synchronization of data (e.g. agent schedules, tickets, or knowledge articles). We’re building pipelines that can reliably handle millions of events per day while maintaining consistency.

• Monitoring and observability for integrations: Integrations fail for reasons outside our control: API changes, expired tokens, third-party outages. We’re investing in systems that make failures visible and actionable for both our team and our customers.

• AI-native integrations: As we scale our AI agent products, we’re building integrations that allow AI to fetch, reason over, and act within customer systems in real-time. This requires not only traditional data syncs, but also secure action execution and guardrails.

You may be a good fit if you:

• Have 5+ years of engineering experience, ideally with experience building integrations, APIs, or distributed systems

• Are excited to design and own a high-leverage platform that powers dozens of integrations across our product surface

• Have strong empathy for customers and understand that integrations are often mission-critical to adoption and trust

• Thrive in ambiguous, cross-functional problem spaces: balancing customer needs, security requirements, and technical constraints

• Enjoy working closely with product and go-to-market teams to understand which integrations drive the most impact

• Have familiarity with one or more parts of our stack:

  • Integration surfaces: REST APIs, GraphQL, webhooks, streaming APIs

  • Data sync & pipelines: Postgres, Snowflake, event queues, Redis

  • Languages: Go and Python

  • Infrastructure: AWS, Kubernetes, observability platforms (Datadog, Mezmo, CloudWatch)

We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!

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