Senior Manager

In this role, you’ll join the Digital Acquisition Product Development – U.S. Commercial Card Shop team, which manages, develops, and innovates our customer acquisition site experience for small businesses and corporations. You’ll play a key role in driving experience optimizations, supporting new product launches, and delivering capabilities that power the U.S. Commercial Shopping experience. 

Product Delivery & Roadmap 

• Execute the roadmap for our U.S. commercial prospect acquisition pages to drive acquisition growth. 

• Write features, user stories, release announcements, and maintain clear product documentation. 

• Prioritize and manage items in the product backlog with a focus on efficiency, impact, and profitability. 

Collaboration & Stakeholder Management 

• Partner with Marketing, Technology, Design, User Research, Analytics, and Content Strategy teams to deliver seamless digital experiences. 

• Work with internal partners and 3P vendors to identify ways to increase value and channel performance. 

• Translate stakeholder requests into clear requirements by uncovering the “why” behind feature needs 

Analytics & Continuous Improvement 

• Build and share recurring reports to communicate key acquisition metrics. 

• Perform root cause analysis on issues, defects, or stakeholder concerns. 

• Monitor digital trends and emerging technologies to plan the next generation of acquisition tools.

Core Skills & Mindset 

• Passion for product management, digital innovation, and building capabilities that drive impact. 

• Analytical thinker with the ability to use data and competitive insights to guide decision-making. 

• Strong written and verbal communication skills, with meticulous attention to detail. 

• Team-oriented mindset, able to bring diverse groups together and align on initiatives. 

• Strategic thinker comfortable working in ambiguous spaces.

Experience & Knowledge 

• Experience working in Agile with technology teams to develop digital products. 

• Familiarity with digital acquisition channels (SEM, SEO, Display Media). 

• Working knowledge of UX/UI principles and Responsive Web Design (RWD). 

• Strong track record of delivering against established goals and roadmaps. 

• Proven ability to analyze large data sets, particularly in web analytics. 

Nice to have 

• Project management experience in a matrixed, cross-functional organization. 

• Ability to balance multiple stakeholder objectives.