Director, Marketing Engineering

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.  

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology (DT), you work for them. 

Role Description 

ServiceNow is currently looking for a seasoned Director of Engineering to take the helm of our Global Marketing Engineering division within the Digital Technology (DT) organization. Our core objective is to establish an innovative Marketing ecosystem that places a strong emphasis on events, campaigns, and lead management, all geared towards enhancing the Net New Annual Contract Value (NNACV) and the acquisition of new customers for the company. We are dedicated to improving employee effectiveness and the overall experience they have while interacting with our tools and systems. The primary focus areas for this role encompass Marketing, Sales, Partnerships, and Operations.

Our strategic approach involves seamlessly integrating high-performance third-party solutions with the ServiceNow platform. This integration aims to craft unique and unparalleled experiences for our customers, partners, and employees alike.

In this pivotal role, you will be responsible for fostering collaboration between our business and Digital Technology teams. Your mission is to influence and deliver a future-ready Marketing technology roadmap that aligns seamlessly with our business strategy, priorities, and desired outcomes. Additionally, you will be encouraged to share your insights and develop Proof of Concepts (POCs) to influence our business strategy, priorities, requirements, and overall roadmap. This necessitates close collaboration with a variety of teams, spanning Business, Product, and Digital Technology, to define and deliver outcomes that drive growth, boost efficiency, and deliver highly satisfying user experiences.

What you get to do in this role:

• Lead and nurture a global team, establishing goals, objectives, and key results to foster team growth and development.
• Champion an innovation agenda and roadmap to foster innovative thinking and thought leadership across your teams in support of our Marketing efforts.
• Earn trust as a valued advisor to the Marketing organization, partnering with senior leaders to understand their strategic roadmaps, operational challenges, and opportunities, and provide secure, scalable technical solutions.
• Collaborate with Marketing, Operations, Research, Experience Design, Product Management, Enterprise Architecture, and Solution Architecture teams to shape and deliver the Marketing roadmap.
• Drive the strategic vision for the technical platforms powering our marketing endeavors. Oversee Platform Engineering, QA, and Support teams managing Campaign