Account Manager, Team Lead (Enterprise)

At Apartment List, we’re on a mission to find every renter a home they love at the value they deserve. Finding the right place to live is one of the most important, time-consuming and expensive decisions that all of us make. Getting it right matters. We’ve helped over 1 million families find a home they love, and we’re just getting started.

We’re passionate about building a world-class sales team, as we believe that exceptionally talented people are the key to delivering a great customer experience at every turn. We provide a unique opportunity to grow by being surrounded by a team of brilliant and experienced individuals and leaders.

Our team is dedicated to cultivating personal and professional development by creating a culture of feedback, transparency, innovation, passion, learning, and winning. Our business is dependent on happy clients who understand and participate in the Apartment List vision. We are seeking a tenacious team member to join the sales team who loves evangelizing a disruptive, new real estate marketplace advertising opportunity and wants to be part of a growing, evolving team. 

As an Enterprise Account Manager, you will be responsible for leveraging existing partnerships and helping achieve Apartment List’s sales and revenue goals. You are a self-starter who loves to learn and takes initiative. You are naturally curious about what makes a business tick and ask great questions to understand your market, customers, and product. You have a track record of quota achievement, high performance and client retention. You are a team player and have great examples of actions that put the team first. Most of all, you want to be part of building a special company that is transforming an industry.

*** This is a REMOTE position with the expectation of regular in-person travel, up to 40% of time spent in the market to visit clients across the US. 

Here’s what you’ll do as part of the team:

• Lead a Team - You will be responsible for leading, empowering, and supporting a team of Account Managers team members (2-3 Account Managers) with a focus on client retention, growth, and overall customer experience. You will act as a team lead while also maintaining your own book of business. 
• Grow Supply: You will grow our supply by expanding our current partnerships between Apartment List and Property Management Companies within your account base
• Maximize Client Retention: You will identify client challenges and pain points and partner with cross-functional team members (Product, Analytics, Data Operations) to provide solutions You will be responsible for key customer success metrics, including customer churn and satisfaction
• Reporting and Insight Expert: You will assist our team in deriving helpful insights and reporting that will lead to account growth
• Build a Best-In-Class Expansion Sales Team: You, along with your peers and leaders across the Go-To-Market function, will have a winning mindset that will enable us to deliver against challenging performance goals and up-level each other

Here are the skills and experience you’ll need to be successful:

• You have 7+ years of account management and sales experience, at least 2 being within the Enterprise sales segment of accounts generating $200k+ in annual revenue
• You have experience balancing management of a team and owning a client base 
• You’ve been successful in identifying and pursuing growth opportunities to scale revenue with existing business, while reaching and exceeding sales targets. You also have a proven ability to retain existing business
• You are data and analytics focused and know how to utilize key insights and/or trends to drive client buying decisions
• Develop and maintain accurate sales and/or revenue forecasts and management of quota funnels
• Act as a true account owner overseeing almost all aspects of the client's business
• Maintain up-to-date and accurate ticket status and documentation for projects and escalated tickets
• Partner with internal stakeholders in order to drive additional value and expertise

Here's the Pay Range:

We carefully consider a variety of factors to determine compensation for each position, including the role, level, and work. The compensation ranges for this position vary based on location.

• In a Zone 1 location, the compensation range is $175,000 - $210,000 OTE (base salary range: $105,000 - $126,000) + equity.
• In a Zone 2 location, the compensation range is $165,000 - $195,000 OTE (base salary range: $99,000 - $117,000) + equity.
• In a Zone 3 location, the compensation range is $155,000 - $180,000 OTE (base salary range: $80,000 - $108,000) + equity.

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