Account Manager - Electric Power

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD:

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary:

The Electric Power Division is seeking a Key Account Manager to join our team and lead strategic account development efforts across priority customer segments. This role is responsible for identifying and developing new customer opportunities, building trusted relationships with end users and influencers, and engaging Caterpillar dealers to convert opportunities into booked business.

This position is not a direct selling role. Instead, the Key Account Manager acts as a technical and commercial expert, customer advocate, and orchestrator—bringing together Caterpillar capabilities, dealer resources, and partner networks to solve customer energy challenges using generator sets and integrated electric power solutions.

The ideal candidate brings strong generator set and power systems expertise, deep experience working with customers and dealers, and the ability to influence decisions early in the project lifecycle.

What you will do:

• Identify, qualify, and develop new customer opportunities across target segments, with an emphasis on early engagement and demand creation.

• Develop and execute Key Account Plans, including account strategies, stakeholder mapping, opportunity tracking, and long-term growth plans.

• Establish and maintain high-level relationships with customer decision makers, consultants, developers, EPCs, and other influencers who shape power system specifications and purchasing decisions.

• Advise customers on power generation solutions.

• Work closely with Caterpillar dealers to align on account strategies, clarify roles, and ensure seamless coverage from opportunity identification through deal closure and support.

• Maintain clear communication across product, industry, dealer, and customer stakeholders to build alignment and momentum.

• Capture customer feedback and competitive insights to improve Caterpillar’s value proposition and account strategies.

What you will have: 

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Level Working Knowledge:

• Applies an assigned technique for critical thinking in a decision-making process.

• Identifies, obtains, and organizes relevant data and ideas.

• Participates in documenting data, ideas, players, stakeholders, and processes.

• Recognizes, clarifies, and prioritizes concerns.

• Assists in assessing risks, benefits and consideration of alternatives.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Working Knowledge:

• Delivers helpful feedback that focuses on behaviors without offending the recipient.  Caterpillar: Confidential Green

• Listens to feedback without defensiveness and uses it for own communication effectiveness.

• Makes oral presentations and writes reports needed for own work.

• Avoids technical jargon when inappropriate.

• Looks for and considers non-verbal